For Naveed Kaymanesh, president of Virginia-based custom integration firm Sight and Sound Systems Inc., reputation is everything. Knowing that customer satisfaction is critical to word-of-mouth sales and that timely troubleshooting can be challenging during times of growth, Kaymanesh recently launched a new monthly subscription to provide clients with ongoing system monitoring, software updates and troubleshooting using the OvrC remote system management platform from Snap One.
“The most important thing in my business is delivering reliably excellent experiences for customers, from operating their smart home to resolving an issue through our service department,” Kaymanesh said. “We currently manage more than 600 active OvrC systems, and now we can offer every one of those customers enhanced levels of service that provide faster response times, proactive issue resolution and the surety of knowing there’s always someone to answer the call.”