Guardian Protection has partnered with Blitzz, a live mobile video platform for remote customer support, to launch a new virtual appointments service for the majority of its more than 250,000 residential customers.
The service uses augmented reality (AR) technology to help agents quickly and easily resolve customer queries that potentially require a service visit, over a live video call instead, according to an announcement. Guardian’s customer care agent sends a link to the customer via SMS text message. Once clicked, agent and customer can troubleshoot a system issue together using a live video stream through the customer’s mobile phone camera, without downloading an app like Zoom or Teams.