IAF Names COPS Dispatcher as Operator of the Year
Image courtesy of COPS Monitoring.
COPS Monitoring announced that one of their dispatch team members, Dorjan Engram, has been recognized as the Integration Association of Florida’s (IAF) Operator of the Year. According to IAF, the award acknowledges Engram’s exceptional dedication, outstanding performance, and unwavering commitment to the safety and well-being of the dealers, customers and communities that COPS serves.
The IAF recognizes outstanding individuals and organizations who demonstrate exceptional contributions, dedication, and innovation in electronic security, fire safety, automation and life safety, according to the announcement. This year, Engram has been recognized as the 2023 IAF Central Station Operator of the Year for his exceptional professionalism and expertise in managing emergency situations and alarm response.
According to Jim McMullen, the president of COPS Monitoring, “It’s because of people like Dorjan that COPS Monitoring is so well-known in the industry for the compassion and concern we show towards customers and their situations. When we recruit dispatchers, among the most important traits is a desire to serve, and someone who will be able to remain calm when it counts. I can say without reservation that Dorjan embodies these characteristics.”
Shannon Few, the IAF executive director, congratulated Engram on receiving the 2023 IAF Central Station Operator of the Year award. “Dorjan’s instincts and willingness to jump in and help during a crisis are admirable,” said Few. “We are thrilled to recognize Dorjan for his quick action and for being there for his customers in a time of great need.”
According to the announcement, this is not the first time that Engram has been recognized for his outstanding work. He was awarded the highest honor given by COPS Monitoring, the Chairman’s Award of Excellence, in 2021 and has been runner-up in multiple years. The company said these awards are a testament to his consistent excellence and dedication to the company’s mission and highlight his crucial role as a valuable asset within the COPS Monitoring team.
For more information, visit: copsmonitoring.com.
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