Brivo 2024 Trends Report: AI Integration Is Inevitable, But Requires Greater Skills
This chart highlights how security integrators play a crucial role in guiding customers through technology adoption.
Source: Brivo 2024 Top Global Security Trends Report
Security integrators risk being left behind in the industry without the ability to demonstrate an acute understanding of new technologies, according to Brivo’s newly released 2024 Top Global Security Trends Report.
The report states:
For the security integrator community in particular, change can be difficult when working with organizations that have always approached protection and defense in a certain way. Yet this barrier could also be an opportunity. Integrators should be seen as trusted advisors, helping customers navigate the complexities of new technology and overcome fear of change through support and education. The low confidence of some security professionals in the capabilities of current physical security systems shows just why this is so important.
New technologies can, if implemented correctly and with the right integration, give them an all-important confidence boost. Security integrators should jump on this opportunity and actively demonstrate their understanding of new technologies and their customers’ needs from the get-go. Otherwise, they risk being left behind in the industry.
Brivo’s 7th annual trends report is said to detail the most important changes for physical security teams across the globe. The report is based on 850 responses from security professionals across the United States, United Kingdom and Europe, asking the opinions of physical security teams in financial services, technology & IT, manufacturing, retail and more.
Among the key trends detailed in the report is the desire to integrate new security technology with existing systems to better manage people and facilities. Another key trend is high expectations of AI technology, with a need for greater skills and access to data.
The report also shows the continuing evolution of the CSO role in leading artificial intelligence (AI) implementations. While more important than ever, many lack the appropriate budget or authority to take full advantage of new technologies — posing a challenge to upgrading security systems.
Key findings in the report include:
- 36 percent of security teams lack confidence in their system’s ability to keep their employees and facilities safe, with this rising to almost half in front-line roles.
- Ease of integration with other systems was a bigger barrier to adopting new technology than budget constraints.
- 60 percent of large enterprises in the U.S. will invest over $1 million annually in AI over the next three years.
- 74 percent of security professionals see the CSO role as increasingly important in organizations but agree that increased authority and budget are needed to meet security objectives.
“This year’s report has a lot to be optimistic about,” said Steve Van Till, founder and CEO of Brivo, a provider of cloud-based access control and smart building technologies. “The security industry wants to embrace new technologies, and there is investment and belief in new advances. At the heart of these changes will be the CSO, and they will need support to make this a success.
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“Security integrators have an opportunity to be trusted advisors to the CSO. Getting technological change right and integrating it into the greater organizational strategy will require strong partnerships.”
To download the full report, go here.
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