i3DVR, a Toronto-based company that provides digital video management solutions to retail, banking, education, and other select markets in North America, held its annual user and integrator conference in the resort town of Cabo San Lucas in the Baja Peninsula of Mexico last December.

“Delegates” at the meeting shared application success stories, technology developments, and a road map for the future.

The purpose of the event was to thank those in attendance, but also to present case studies in i3DVR’s key markets so others could learn how to tackle those markets, the company said. Speakers included security professionals from The Home Depot, York Region School System in Canada, Bank of Oklahoma, and Tommy Hilfiger Canada, as well as security dealer and systems integrator Vector Security.

“Innovation doesn’t come from people locked up in an R&D room,” said Vy Hoang, i3DVR's executive vice president of sales and marketing. “It comes from things like this [conference] — listening and coming up with a solution that's cost-effective, and then selling it. Our innovation comes from our integrators and end users, even our employees.”

The company recently released its SRX-Pro, a hybrid digital video management system that was developed from a collaboration between IP technology and traditional analog CCTV. In addition, Hoang announced improvements to some of i3DVR’s internal processes, such as a simplified distribution model and smoother communication and customer support. “Recently we had a large database change, spending half a million dollars for just software. It centralizes order processing, purchase orders, deliveries —anything that goes into the box,” Hoang explained.

“i3 wants to be viewed as a company that's very progressive in its thinking —a company willing to change for the right reasons. We want to go forward and start setting trends,” Hoang said.

SDM’s exclusive interview with Hoang about i3DVR’s goals, as well as trends in the surveillance industry, is posted athttp://blog.sdmmag.com/content/view/121/40/.