MONITORING NEWS: The Protection Bureau Achieves Five Diamond Certification
February 1, 2008
The Central Station Alarm Association (CSAA), Vienna, Va., announced that The Protection Bureau has achieved the CSAA “Five Diamond Certification.”
This certification testifies that 100 percent of their central station operators have achieved proficiency and certification by passing the CSAA Central Station Operator Training Course Level I. This course covers all phases of central station communications. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.
In order to achieve the “Five Diamond Certification,” each operator must have demonstrated proficiency in communications with Emergency 911 centers in several areas. There are approximately 2,700 central stations in the United States. Of this group, fewer than 100 central stations have achieved the “Five Diamond Certified” status.
CSAA is a 54-year-old, nonprofit trade association that represents the major burglar and fire alarm central monitoring stations. The Protection Bureau is a leader in SecurityNet, a network of North American independently owned security systems integrators. With two offices (eastern Pennsylvania and New Jersey) the company has been providing its services throughout the entire Mid-Atlantic region for more than 30 years.