The Protection Bureau announced the Central Station Alarm Association (CSAA) has renewed its Five Diamond Certification of the company’s monitoring station. 
This certification testifies that 100 percent of The Protection Bureau’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. 
In order to achieve CSAA’a Five Diamond Certification, each operator must not only have passed the course, but also have demonstrated:
  • proficiency in alarm verification, which helps reduce false alarms;
  • proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers;
  • knowledge of electronic communications equipment, including radio;
  • an understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association, and others; and
  • proficiency in the area of emergency preparedness under a wide scenario of possibilities. 
In addition, these Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100 percent quality operator training.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than one hundred central stations have achieved the Five Diamond Certified status, The Protection Bureau reported in a press release. The Protection Bureau has been a Five Diamond central station for eight years now.