Monitronics Dealers To Go Paperless With ‘E-Contract’ Application
Monitronics International, Dallas, is simplifying the process its dealers follow to submit customer contracts by rolling out a new application that will enable them to fill out contract information electronically. The new eContract application eliminates the hard-copy paperwork that is traditionally filled out for a new customer contract. Now, dealers can quickly complete an electronic version of each contract, in the customer’s home, on their iPad or Android tablet. eContract walks a dealer through the required steps to fill out Monitronics’ Alarm Monitoring Agreement and Schedule of Protection. Once the customer has confirmed the information and acknowledged his or her understanding of it, the dealer simply hits “submit.” A PDF copy is then sent through 3G instantly to the dealer and the customer. “eContract is going to simplify the entire contract process for our dealers—saving them a lot of time and effort,” said Bruce Mungiguerra, vice president of sales and dealer development at Monitronics. “It’s just the latest step forward for Monitronics and a way for our dealers to save time on sales calls, set themselves apart from the competition, and even go green by eliminating hard-copy contracts.” Using eContract will enable Monitronics dealers to boost their sales by allowing sales professionals to complete sales calls more efficiently and effectively. Now, dealers can demonstrate various home security products on their iPad or Android tablet, then transition seamlessly to eContract to complete the sale. “These state-of-the-art tools are forever changing the way our dealers do business,” Mungiguerra said. “eContract makes each sales professionals’ job more polished, more high-tech—and that’s attractive to today’s customers.” eContract can be used in conjunction with Monitronics’ upcoming “Locate” software, which lets dealers identify customers in an area by name, whether they own or rent, their household income, and more. Dealers can also use the Locate app on their iPad or Android tablet to track communication with those customers and, in future phases of the software, even pre-screen them for credit approval. eContract is currently in a pilot phase and will be available to all Monitronics dealers on www.monitronics.net by May 2012. About Monitronics International Founded in 1994, Monitronics International provides monitored security system services to more than 700,000 residential customers and commercial clients through its network of nationwide, independent authorized dealers. At the heart of their operations is the Monitronics central station, which has consistently met or exceeded all UL, National Fire Protection Association, and Central Station Alarm Association standards.