SNapp is the tool SentryNet dealers and technicians use to access critical account information from any wireless connection. According to SentryNet, it is also the tool more alarm users are accessing to manage their accounts. What was once a novelty has now become a necessity with signal notifications, account history and geo-tracking, SentryNet described. The most recently added feature is push notifications, allowing the dealer to send custom messages to the alarm user.

Push notifications can be used for much more than standard alarm notification, such as open and closing and fail-to-tests. Dealers can use them as part of their marketing and sales programs by sending special offers, user referrals and new products, and they can inform users with notifications about local ordinances or product recalls. They also can dispatch them to remind users when their 2G radio needs to be replaced, when call list items are no longer current, or when daylight saving time is approaching. Billing departments can use them to send invoice reminders to clients, late notifications or thank you notifications for payments received.

Using these customizable messages, dealers can keep customers informed and educated about their security needs. Customers who depend on you are less likely to leave and more likely to refer you to someone else, SentryNet believes.

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