If you’ve run a security business for a long time then you know operations as well as the back of your hand. You thoroughly understand the lifespan of security equipment and customers’ expectations for service when that equipment fails. But maybe you only think you know; maybe your grasp on those facts are slipping in light of today’s technology that is moving — in the words of ADT’s CEO, Tim Whall — “as fast as fast can.”
In an article published on LinkedIn January 22, 2016, titled, “Keep up! – Adapting to an ever-changing business and technology world,” author Anna Britnor Guest writes: “Whatever business you’re in, we’re all in the same boat: How do we protect our existing revenues and current customer needs AND be on the front foot (whether as disrupter or follower) for the next wave of innovation?” (http://bit.ly/2iJmFye)