When I started out in the security industry, I had the good fortune of being hired and subsequently mentored by SDM’s chief editor at the time, Susan Whitehurst.

Last month in SDM we offered an outlook for 2020 for the security industry. This month begins our annual State of the Market article series to help you strategize about the types of products and services your company will offer to the marketplace. 

Security integrators expect their brilliant business performance of 2019 to continue into 2020, according to results of SDM’s Industry Forecast Study, a report published each year since 1982.

When it comes to running a top-tier monitoring center, the people component is perhaps the biggest factor that can make the difference — in some cases in life or death; but also the overall customer experience.

Welcome to 2020. This year has special significance for me, as my oldest son will graduate high school and prepare to go off to college in the fall.

The venue for the 14^th annual Axis Connect & Converge Conference (ACCC) was symbolic of the theme conveyed by host Axis Communications throughout the two full days of the meeting.

Plenty has been written over the past several decades about whether technology makes our lives easier.

Interlogix, a provider of commercial and residential security, announced it will close its businesses in the U.S. and Canada after a “thorough portfolio review” of its security business. 

Security systems integrators handle a diverse set of projects with demanding requirements. Their suppliers play a major role in helping them meet those requirements and exceed their clients’ expectations.

If you don’t think business intelligence should be part of your plan because your customers aren’t yet asking about it, you’d better rethink that so you can get on top of the trend.