ADT and West Corporation to Enable Enhanced Emergency Response
ADT Inc., a provider of monitored security and interactive home and business automation solutions, and West Corporation, a provider of technology-enabled services, today announced that they have entered into an agreement to enhance customer experiences with 911 emergency communications. Through this arrangement, ADT will use West’s Emergency Response Link (ERL) to help ensure homes and businesses monitored by ADT benefit from the most accurate location data available so that the correct response teams are deployed even faster.
ERL is a fully managed, automated platform that uses location intelligence to identify the appropriate jurisdiction for a specific location based on an address or geographic coordinates. This information enables ADT’s professional monitoring personnel to more quickly engage the correct local fire, police or medical response teams. Integrating accurate jurisdiction data into ADT systems is critical for timely and accurate alarm response because jurisdictional boundaries for fire, police and medical response are constantly changing.