On April 27, 1967, Dante Monteverde founded what is now EMERgency24 in Chicago. EMERgency24 was a pioneer of the third-party central station business model and today has about 100 employees, four locations and hundreds of thousands of subscribers. From the beginning, Monteverde had a passion for creating and developing, and he knew that the future of security was going to be with technology and the digital/computer age.
It’s this passion that is the backbone of the story. Staying true to the original vision, EMERgency24 has come out with a stream of in-house developed, technological advancements over the past 50 years. Perhaps one of the most significant developments for the monitoring business was the software Monteverde wrote in 1976 that took the manual process of an operator receiving an alarm signal, looking up the customer and cross-referencing their data in a Rolodex, digital. The software allowed the central station to automatically identify the number that a signal was coming from.