Central stations never stop innovating. Video verification, text messaging and apps are hot, but those are just a few of the new developments from this group of wholesale monitoring service companies.
The wholesale central station business is a multi-faceted one, and companies in this business are keen on innovation, adding new capabilities every year. A few commonalities emerged as we spoke with central stations for this year’s annual roundup of wholesale monitoring. Video verification is hot, and so are new methods of communicating with customers about their systems and alarms, including text messaging and apps. We’re also beginning to see ASAP-to-PSAP becoming a reality in some areas, with the expectation being that next year could be a watershed one for the technology.