It is my hope that you and your team are doing well in these times of uncertainty, and I extend my thoughts and prayers to those who have been impacted by the pandemic. Hopefully your local government is now allowing you to get back to business and service your customers. Now how do we ensure workers in the office, technicians in the field and clients in their homes remain safe and healthy? The answer lies in a 2020 playbook for your business.
Now, more than ever, your company needs strict set procedures for working in the office, on job sites and in customers’ homes. The goals are obvious: keep everyone — workers and customers — safe and healthy, and continue to deliver quality installations and service.
Your 2020 playbook should contain specific steps to be followed. Here is a sample playbook to get you started: