Recommended Playbook for Companies With Technicians Working in the Field

The Well-Being of Employees

• Confirm employees feel healthy with a questionnaire they complete and sign.
• Consider temperature scanning to verify availability to work.
• Promote handwashing often with soap and water for 20+ seconds.
• Employees must wash hands when arriving to work, prior to getting in the vehicle and after returning to the shop.
• Avoid touching the eyes, nose or mouth.
• Recommend employees change and wash clothing immediately when they get home.
• Establish protocol for when an employee has a concern about working on-site.
• Outline how a technician can exit gracefully from a job site and document the situation.

Personal Protection Equipment (PPE)

• Provide 60%+ alcohol hand sanitizer; surface/equipment disinfectant supplies; masks and disposable gloves for every technician and vehicle.
• Provide optional one-time covering of clothing with disposable gowns and booties.
• All employees must wear mask when arriving at work and in the shop.
• Technicians must put on the mask prior to leaving the vehicle.
• Mask must be worn correctly: over the nose and mouth.
• Wash hands well (20+ seconds) or use hand sanitizer prior to putting on gloves.
• Once gloves are on, everything touched requires disinfecting (tools, laptop, phone, etc.)
• Adhere to one-time use; dispose of directly in trash container or plastic bag when done.
• Wash hands or use hand sanitizer immediately after removing gloves. 

Social Distancing 

• Communicate via email or phone with clients in advance of a site visit. 
• Wear PPE whenever on site and limit physical proximity to customers.
• Practice social distancing, and try to keep a minimum of 6 feet of separation from others.
• Cover mouth with elbow when sneezing or coughing.

Sanitizing & Decontamination

• Wipe down door handles and counters with CDC-approved disinfectant before and after touching them.
• Wipe down all equipment before and after working on it.
• Disinfect and wipe down all tools before taking them on the job site and before returning them to the vehicle. 
• After decontamination of tools, wipe down vehicle door handles and then remove gloves directly to trash container or plastic bag in truck.  
• Use hand sanitizer prior to entering driver side of the vehicle. 

Attitude With Customers

• Share with customer the safety practices being followed. 
• Establish eye contact and ‘smile’ with your eyes. 
• Announce departure and outline steps taken to sanitize equipment and customer’s property.

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