Central stations are in a constant battle to differentiate themselves in an increasingly competitive security industry. How can they provide a wide-array of safety services without incurring greater costs, or sacrificing account security?

Learn what automation can do for dealers in a presentation at ISC West, held April 2 through 4 in Las Vegas from two key executives from Active Response Monitoring. Russell Keddie, vice president of business development, and Gilles Prefontaine, who leads strategy and planning at Active Response Monitoring, will deliver a presentation on April 2 at 10 a.m. titled “Virtual Central Station Approach for Dealers.”

 

“The customer-centric environment of a central station is dependent on providing consistent, clear communication to an alarm subscriber, as well as the dealer. Automation through new Internet-based platforms is providing concise real-time information that not only improves overall operations and response, increasing a company’s competitive advantage, but also reduces personnel costs and false alarms rates,” Keddie said. “It is a distinct honor and privilege for us to share our expertise in this evolving market with so many distinguished participants.”

 

In their presentation, Keddie and Prefontaine will discuss the central station business model, which is based on volume and speed, and how it works well when automation is an essential piece of the puzzle. They will share their expertise in how dealers can leverage new Internet-based platforms to improve their company's brand by providing highly-interactive customer experiences while cutting manpower requirements through the use of additional automated services.

 

Keddie and Prefontaine will speak to an audience of innovators, dealers, installers, integrators and distributors from multiple industries.