Brinks Home announced the success of its Virtual Tech program, an innovative initiative designed to enhance customer service while optimizing operational efficiency. The program, which recently completed more than 10,000 successful jobs, leverages cutting-edge technology to deliver expedited service to customers, reducing the need for onsite technician visits, according to an announcement.
Spearheaded by Jonah Serie, senior vice president of field operations, Brinks Home, the program officially launched in January 2023 with a team of nine experienced technicians drawn from various regions across the country. The program harnesses the power of TechSee, an advanced app that enables remote troubleshooting of customers’ security systems. Through this app, technicians can visually assess issues using the customer’s camera, streamlining the diagnostic process and expediting resolution.