WE ARE SEEING MASSIVE SHIFTS in consumer preferences as technology continues to evolve and deliver services that are cheaper, faster and better than the old technologies that were “new” five years ago.

Let’s get personal here — 2020 has certainly been a challenging year. So many things are in turmoil; disruption and uncertainty abound in our personal and professional lives. Business projects plans, and the future, are up in the air. How can we cope and survive, maybe even grow and thrive?

Ten years ago, I spoke at a national meeting of sales teams and executives. This was my last formal presentation to a company that I helped grow over the previous 27 years. The speech I gave was about kaleidoscopes and their relevance to business and leadership.

We’ve all been there, working long hours to get projects done, eager to mark them off the list. But, often one or more minor things still need attention to actually wrap up a project. Have you ever said, “It doesn’t really matter right now if the cables at the panel are organized and labeled,” or “instructions aren’t written or given to the owners, but that’s OK, we will come back when there’s more time?”

Alarm.com has won a 2020 Excellence in Customer Service Award in the Organization of the Year category from the Business Intelligence Group. 

In the continuing chronicle of assisting my 92-year old mother and smoothing out her stay-in-place lifestyle, I try to visit her at least once every 10 days or so.

Over the last 150 years, marketing and customer service have been completely woven together in the fabric of success.

Support.com Inc., a provider of technical support solutions for businesses and consumers, and InstallerNet, a provider of professional installation service solutions for the connected home and automobile, announced the launch of a new end-to-end program designed to help companies deliver a better customer experience by getting the most out of their IoT devices both in the home and on the road.

Every successful security integrator is looking and preparing for the next big industry game changer.