We’ve all been there, working long hours to get projects done, eager to mark them off the list. But, often one or more minor things still need attention to actually wrap up a project. Have you ever said, “It doesn’t really matter right now if the cables at the panel are organized and labeled,” or “instructions aren’t written or given to the owners, but that’s OK, we will come back when there’s more time?”

Alarm.com has won a 2020 Excellence in Customer Service Award in the Organization of the Year category from the Business Intelligence Group. 

In the continuing chronicle of assisting my 92-year old mother and smoothing out her stay-in-place lifestyle, I try to visit her at least once every 10 days or so.

Over the last 150 years, marketing and customer service have been completely woven together in the fabric of success.

Support.com Inc., a provider of technical support solutions for businesses and consumers, and InstallerNet, a provider of professional installation service solutions for the connected home and automobile, announced the launch of a new end-to-end program designed to help companies deliver a better customer experience by getting the most out of their IoT devices both in the home and on the road.

Every successful security integrator is looking and preparing for the next big industry game changer.

In the last installment of this column, “Who Owns the Customer in a Cloud Model?” (www.SDMmag.com/who-owns-customer-in-cloud-model), I described posing a question to a group of attendees at a cloud partners conference about who owns the client in the cloud — meaning which person and/or organization is strategically invested in assessing a client’s needs, delivering on them, and assuring their success based on their investment.