CSSS Inc. (dba) Central Station Security Systems

Anaheim, Calif. • (800)995-1489 • www.central-station.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video

Listings/Certifications: UUFX; Factory Mutual; IQ Certified

Also: CSSS Inc. has been in business for more than 26 years, and provides the highest quality monitoring of any type of technology, with a team of professionals that is unmatched in the industry. We have more than 420 years combined experience, with an average expertise of 6.2 years. We monitor all formats and specialize in active and reactive video monitoring and patrols. We have a triple-redundant computer system, electrical supply and our telephone lines are wired underground 625 ft. directly into the SBC central office.

Design Communications Inc.

Little Rock, Ark. • (800)223-7727 • www.designcommunications.com

Monitoring Services: Digital, long-range radio, cellular, internet

Listings/Certifications: UUFX Protective Signaling Services – Central Station; CRZH National Defense Industrial Security; UL 1981 Central Station

Also: Complete UL 1981 automation and redundancy. Ademco AlarmNet Central Station including Ademco AlarmNet Internet Monitoring.

Emergency 24

Chicago, Ill • (800)827-3624 • www.emergency24.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice

Listings/Certifications: Factory Mutual

Also: Emergency 24 now offers our dealers a series of funding options: account purchase, commercial leasing, and organizational funding. We have a secure internet site which allows our dealers full access to their account information, which allows them to make changes, place accounts on test, view history, and much more. Emergency 24 is a leader in the area of remote video monitoring, providing our dealers with many equipment options.

ESC Central Inc.

Birmingham, Ala. • (800)268-3453 • www.esccentral.com

Monitoring Services: cellular, internet, listen-in/ two-way voice

Listings/Certifications: UUFX – Central Station Monitoring

General Monitoring Services Inc. (GMS)

Long Beach, Calif. • (800)839-7212 • www.gmscentral.com

Monitoring Services: Digital, long-range radio, cellular, remote video, listen-in/two-way voice

Also: GMS Residential Dealer Funding Program; GMS Commercial Leasing Program; GMS Commercial Extended Warranty Program; GMS Collections Program

Guardian International Inc.

Hollywood, Fla. • (954)926-5200 • www.4guardian.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, off-site access control

Listings/Certifications: CPVX Central Station Burglar Alarm Systems, CVSG Mercantile Burglar Alarm Systems, CVWW Mercantile Police Station Connected Burglar Alarm Systems, UUFX Protective Signaling Services Central Station; Factory Mutual; Florida licensed, Georgia Licensed, NY State Licensed

Also: Recent upgrades to the facility have included remote video monitoring capabilities, internet monitoring on both the Radionics NetCom and the AlarmNet I networks, remote access control monitoring with integration to video verification systems.

Home Security & Management Co.

Stowe, Vt. • (800)933-4762 • www.hsmc-ul.com

Monitoring Services: Digital, cellular, listen-in/two-way voice

Listings/Certifications: UUFX

Also: Since 1975, providing a wide range of monitoring services and dealer support programs like dealer access, upload and download panels when problems arise in the field, etc. HSMC monitors all manufacturers of control panels with well over 90 communications formats accepted. We can receive signals from Uplink, AlarmNet, SkiRoute, etc.

Infinity Monitoring Services Inc.

Elk Grove Village, Ill. • (847)879-7100

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice

Listings/Certifications: Central station fire, UUFX

Also: Internet monitoring provided by both DMP and Radionics. Video monitoring available.

Interface Security Systems LLC

Earth City, Mo. • (314)595-0100 • www.interfacesys.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice, off-site access control

Also: Interface Security has deployed Bold Manitou Alarm Monitoring utilizing all functionality Bold offers. Internet access, service and billing integration give alarm operators every detail when assisting customers.

Knight Security Center

North Hollywood, Calif. • (800)222-2296 • www.knightsecuritycenter.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice, off-site access control, GPS

Also: Providing a whole host of monitoring and dealer support services for more than a quarter-century. Monitors all panels, all formats, all on 800 lines. Provides two-way voice monitoring, Knight Vision Video Monitoring, substantial product discounts at ADI, billing and collections services, online credit scoring, award-winning marketing materials, commercial leasing, funding, loans and numerous other services.

Marlin Central Monitoring

Kissimmee, Fla. • (888)775-0770 • www.marlincentral.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice

Listings/Certifications: SIA certified trainer and operators

Also: Marlin provides dealer software access to customer and account activity, dealer and subscriber internet access, equipment discounts, funding programs, and all forms of video monitoring.

Metrodial UL Central Station

Hicksville, N.Y. • (516) 681-8877 • www.metrodial.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video

Listings/Certifications: CPVX – UL Central Station Burglary Alarm Systems, CVSG – Mercantile Burglary Alarm Systems, UUFX – Protective Signaling Services; FDNY Approved

Also: Full-service UL central station, established in 1977. Electronic access to subscriber accounts via secure web site; e-mailed customer history and open/close reports; technical support; DICE automation system. Alarmnet-i internet monitoring; derived channel; Oz-Vision remote video.

Midstate Security Command Center

Grandville, Mich. • (800)342-6485 • www.inteccompany.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, off-site access control

Also: We have upgraded central station computers and software – Manitou Software and Gateway flat screen computers. We have added new receivers – Osborne-Hoffman and DMP. We can monitor unique systems like Code Alarm. We are expanding into card access and looking at GPS monitoring. We provide in-house technical support to all our dealers. This central station works closely with our dealers and authorities to reduce false alarms.

Monitoring America Alarm Co-Op

Tulsa, Okla. • (800)879-1438 • www.monitoringamerica.com

Monitoring Services: Digital, long-range radio, cellular

Listings/Certifications: UUFX; IQ Certified

Also: Customized services including answering incoming calls in your company name. Full redundancy with automatic fail over to redundant system. BackupNet.net computer backup system available for our members to resell, providing another recurring revenue source. Our clients are our owners. Last year’s dividend paid back to our members: $40,000.

Monitronics International Inc.

Dallas, Texas • (877)289-0899 • www.monitronics.net

Monitoring Services: Digital, cellular, internet, listen-in/ two-way voice

Listings/Certifications: IQ Certified

Also: Monitronics now offers two-call verification for customers requiring it by local ordinances, and as an option for all other customers. Monitronics also provides patrol response in key cities.

National Alarm Computer Center

Irvine, Calif. • (800)482-9800 • www.nacchq.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/two-way voice

Listings/Certifications: Factory Mutual

Also: Message Center. Interactive Video Monitoring.

Navarro Technical Services Inc.

Fort Lauderdale, Fla. • (800) 428 1927 • www.navarrosecurity.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice, off-site access control

Listings/Certifications: UL Commercial/Residential Burglary & Fire, UUFX S7189-1

Also: A full-service central station that provides dealers and subscribers with the most current forms of burglar and fire alarm monitoring and response services using the latest systems and equipment: Featuring double backup Ademco 685/7810, Sur-Gard SG-CPM2/SG-RLA, DMP SCS-1 receivers can monitor all major formats; Internet monitoring via AlarmNet I. Customer assistance program; AlarmNet, Uplink, multiple language support, e-mail for service and account verification/notifications, 24/7 professional operator response.

Paragon Monitoring Center

Albany, Ore. • (866)936-6648 • www.wemonitor.org

Monitoring Services: Digital, cellular, remote video, listen-in/two-way voice

Listings/Certifications: Full Service Fire Central Station UUFX; SIA trained and state licensed alarm monitors

Also: All major formats. Premises verification; second call before dispatch and any dealer specific requests. Internet access to accounts and auto-emailing/faxing.

Professional Security Monitoring LLC

Nutley, N.J. • (888)443-1100 • www.psmonitoring.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice, off-site access control

Listings/Certifications: Protective Signaling Services - Central Station

Also: Professional Security Monitoring LLC (PSM) operates a full-service central station, a state-of-the-art secure facility, built and operated to stringent UL standards. In addition to standard UL-listed fire and burglar alarm monitoring, medical alerts and two-way voice, PSM features PROBE interactive multimedia monitoring and I-ACCESS web-based card access hosting, direct customer billing, financing and leasing programs, dealer marketing and technical support and online dealer access.

Quick Response Alarm Monitoring Center

Cleveland, Ohio • (800)462-5353 • www.quickresponse.net

Monitoring Services: Digital, cellular, internet, remote video

Listings/Certifications: Protective Signaling UUFX

Also: In 2004 we have already added many value-added services for our dealers. Quick Response now supports Alarmnet-I (in addition to Alarmnet-C) third-party dealer billing, and back-office dealer support. We plan to expand our remote-video monitoring, as well as add two-way support later this year.

Rapid Response Monitoring

Syracuse, N.Y. • (800)558-7767 • www.rrms.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/two-way voice, off-site access control

Listings/Certifications: CVSG, CRZH, UUFX; Factory Mutual; IQ Certified; New York City Fire Department Approved

Also: Rapidlink 8.3 remote connectivity software, Rapidweb I.P. access, Fully integrated Ozvision and Ozmail video services, pocket PC and Palm Pilot remote access solutions.

Security Associates International Inc.

Arlington Heights, Ill. • (800)323-7601 • www.sai-inc.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice

Listings/Certifications: IQ Certified

Also: SAI’s WebNet is one of the most widely used internet portals in the monitoring industry. SAI’s Customer Internet Access allows your customer to update their emergency contact and authorized user lists; perform quick and easy tests; ensure their system is set correctly while they are away; and more. SAI now offers video security service using OzVision technology; services include alarm verification, video clip view, and guard tour. By becoming a member of SAI’s AlarmCommunity.com, alarm dealers will get sales leads and can offer your existing customers new services.

Security Central

Norwalk, Conn. • (203)846-2525

Monitoring Services: Digital, cellular

Also: Ability to monitor all types of panels including “III.” We do alarm verification unless a specific request/reason not to do so has been made.

Security Partners

Lancaster, Pa. • (800) 551-7879 • www.securitypartners.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice

Listings/Certifications: UL burglary, central station, fire; Factory Mutual

Also: Featuring MasMastermind, the latest Windows based automation software technology from MAS, providing total account control at your fingertips, with real-time internet access to view and totally manage your subscriber base. Pull reports; change data; access activity; place accounts on test; and much more. For a test drive please call Ron Bodnar at (717)481-6303 or e-mail rbodnar@securitypartners.com Your Monitoring Solutions Company.

Security Response Center

Sarnia, Ontario • (800)333-7721 • www.src.net

Monitoring Services: Digital, cellular, internet, remote video, listen-in/two-way voice

Listings/Certifications: ULC; IQ Certified; SIA trained operators

SentryNet

Pensacola, Fla. • (800)932-3304 • www.sentrynet.com

Monitoring Services: Digital, long-range radio, cellular, remote video, listen-in/two-way voice, off-site access control

Listings/Certifications: Protective Signaling Services – Central Station; Factory Mutual

Also: NETConnect offers dealers access to their accounts via their internet connection.

Southwest Dispatch Center

Richardson, Texas • (800)683-6773 • www.southwestdispatch.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice

Listings/Certifications: UUFX, CVSU

Also: Your customized personal monitoring station dedicated to a superior level of service for the dealer and end user. Our specialized data entry and dealer services departments are dedicated to your company’s needs. Along with specialized monthly dealer false alarm rate reports our family of dealers have a choice on how they receive each report from mail, fax or e-mail. Plus, the ability to customize dispatch instructions, have personalized telephone answering, private individual dealer receiver numbers and dealer billing services. We excel in service.

Statewide Fire Corp.

Staten Island, N.Y. • (718)494-6798 • www.statewidefirecorp.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, listen-in/ two-way voice, off-site access control, GPS

Listings/Certifications: UUFX full service fire/FDNY fire approved

Also: Dealer access via internet, notification via e-mail or fax, GPS services, full redundancy, System III SurGard receivers.

United Central Control Inc.

San Antonio, Texas • (888)832-6822 • www.teamucc.com

Monitoring Services: Digital, cellular, internet, listen-in/two-way voice, off-site access control

Also: Internet access to account base; marketing support; dealer funding; answering service.

United Central Station

Oyster Bay, N.Y. • (800)645-6520 • www.unitedcs.org

Monitoring Services: Digital, long-range radio, cellular, internet, listen-in/two-way voice

Listings/Certifications: UUFX pending; Factory Mutual

Also: Dealer access.

USA Central Station Alarm Corp.

Port Chester, N.Y. • (800)422-2300 • www.usacentralstation.com

Monitoring Services: Digital, long-range radio, cellular, internet, remote video, off-site access control

Listings/Certifications: CVSU Residential Monitoring/Fire listing pending approval; IQ Certified

Also: We do it all, but that is not what counts. Service is what counts. It’s all about the service. Plus, redundant offices in Milford, Conn. and St. Paul, Minn.

Editor's Note:

The information contained in SDM’s 2004 Guide to Monitoring Services was gathered through a survey of monitoring services conducted in February 2004. If readers are aware of other wholesale monitoring firms that should be listed here, please contact the editor, Laura Stepanek, at stepanekl@bnpmedia.com, tele. (630)694-4027.