Using a third-party central station can delegate employee training for the computerized services and systems used in modern central stations to specialists. Their economies of scale by serving many dealers can reduce dealers’ monitoring costs to a level lower than what the dealers could provide with their own central stations. These savings can be passed on to the customer and bring more business to security dealers.
With today’s nationwide communications networks, accounts no longer have to be monitored in the area or even the state in which they are located, as long as the central stations meet all applicable state regulations for monitoring accounts and qualifying their employees.
They can respond instantaneously to alarms and dispatch authorities within seconds. Audio and video verification also is becoming available to prevent false dispatches.
Many third-party central stations can be as local as the dealers they serve and provide additional advantages. They can know an area intimately and provide directions not only from mapping software but from experience. They also can offer services customized to particular dealers regardless of the size of the dealer’s business and a responsiveness that dealers and their customers appreciate.
Verified Response: Trend or Blip?
Verified response policies and ordinances continue to gain attention across the United States. In March, SDM magazine began a series of regular updates on this issue. In a collaboration with the Security Industry Alarm Coalition (SIAC), which works with law enforcement, industry and public officials to reduce alarm dispatches, SDM provides key phrases, definitions and explanations of verified response, along with alternatives to verified response.In future issues, as a part of the Verified Response series, SDM and SIAC will provide an updated table of verified response locations. Of the roughly 18,000 law enforcement jurisdictions nationwide, 24 have adopted some form of verified response to alarm signals.
According to Stan Martin, executive director of the Security Industry Alarm Coalition (SIAC), because the majority of non-response policies have been implemented in the last few years, it is too early to tell what the full effect of such a policy might be. SIAC works with law enforcement, industry and public officials to reduce alarm dispatches.
According to Martin, to understand the process of a policy or ordinance, alarm companies need to understand the issues driving it. Alarm companies can ask themselves:
Has the local security industry formed a working relationship with local police chiefs, alarm unit managers, and city or county councils? What are the current ordinances and are they effective? Is the local alarm industry organized and does it have a strong local or state association?
For more information, visit SDM’s Web site.
Acadian On Watch
Lafayette, LA (888) 558-9911 www.acadianonwatch.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UL Fire/Security; CSAA 5 Diamond Rating
Also: Internet/PDA dealer access, account activity alerts via e-mail/text messaging, dealer answering services, AES radio leasing program, professional medical monitoring.
Affiliated Central Inc.
Brooklyn, NY (800) 296-9000 www.affiliatedcentral.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UL, IQ Certified, FDNY Approved
Also: Affiliated offers wireless web account management, secondary call verification for the reduction of false alarms, 7 district Internet monitoring technologies, dealer sales & marketing literature, and dedicated toll-free telephone lines for account programming.
Alarm Center, Inc.
Lacey, WA (800) 752-2490 www.acimonitoring.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, listen-in/two-way voice
Listings/Certifications: UUFX (Protective Signaling Services), Factory Mutual
Also: Dealer services since 1972. Receive ALL digital formats including DMP. AES radio, Cellular (Uplink & AlarmNet-C), Internet Monitoring (NetCom, AlarmNet-I, and iCom), Derived Channel, hearing impaired capabilities. Call Center professional telephone answering service, ReachONE ISP-e-mail-web hosting services. Account access for dealers via secure, encrypted web connection as well as web phone.
Alarm Central
Quincy, MA (800) 982-2010 www.alarmcentral.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UL
Also: Your national security connection since 1978. We offer premium monitoring for all formats, including two-way voice at no extra charge. We also offer a variety of dealer services such as dealer access, daily activity reports, end-user marketing material, direct billing, and many more.
Alarm Central Station, Inc.
Beaverton, OR (800) 452-3555 www.alceste.comMonitoring Services: Digital transmission, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UUFX (Signal & Fire Alarm Equipment and Services) (Protective Signaling Services) Central Station
Also: Dealer & subscriber account access over Internet, video verification using OZVISION, marketing brochures for dealers.
Alarm Monitoring Cooperative, Inc.
Lilburn, GA (770) 564-4800Monitoring Services: Digital transmission, long-range radio, cellular, Internet
Listings/Certifications: UL
Also: Free remote access to our non-public website, allows for running activity & open/close reports, etc. Uses MASweb’s remote editing package giving dealers complete access to edit accounts real-time. Dealer message taking & delivery. Dedicated phone lines for dealer call answering available.
Alarm Partner
Seattle, WA (888) 249-2498 www.alarmpartner.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: UL, Factory Mutual
Also: Offering dealer purchase programs with a 50/50 revenue split. Also offering wholesale dealer monitoring programs for $1.00 per month, including remote dealer access and subscriber access using www.gotomyalarm.com.
AlarmWatch
Merced, CA (800) 927-6623 www.alarmwatch.comMonitoring Services: Digital transmission, cellular, Internet, listen-in/two-way voice, GPS
Listings/Certifications: UL
Also: Remote access including Internet, Palm Pilot, and account activity alerts including fax, pager, e-mail. Customer assistance program helps dealers’ clients solve basic alarm system problems.
All American Monitoring
Sarasota, FL (800) 318-9486 www.allamericanmonitoring.comMonitoring Services: Digital transmission, long-range radio, cellular, listen-in/two-way voice
Listings/Certifications: UUPX - Signal and Fire Alarm Equipment and Services - Protective Signaling Services - Central Station
Also: Dealer Access Module allows you complete control of your accounts via a secured Internet connection 24 hours a day 7 days a week. Virtual Operator allows you to put accounts on test at the jobsite. Dealer Notification via e-mail every 24 hours of your alarm activity. All the above listed services are offered to you at NO additional charge.
Amcest
Roselle, NJ (800) 631-7370 www.amcest.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: S2299 Protective Signaling
Also: Remote access: wireless & Internet. Account activity alerts via fax, e-mail, pager, telephone, wireless Internet browser. Answering service, billing, PERS turn-key program, Internet modem for VOIP Retrofit, funding, video verification service.
American Digital Monitoring
Seattle, WA (800) 825-5911 www.ulcenter.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: UL, Factory Mutual
Also: Offering wholesale monitoring for $1.00 per month including remote dealer access and subscriber access using www.gotomyalarm.com
American Response Center
Euclid, OH (800) 498-7565 www.american-response.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UUFX (Signal and Fire Alarm Equipment Services, Protective Signaling Services) Central Station
Also: Remote Internet access to account information for Dealers and larger Subscribers. Alarm reports, masterfiles and data changes e-mailed/faxed upon completion or in daily summary. Free award-winning (SDM Securing America) generic Subscriber Booklets, for each subscriber. Generic support letters and brochures for subscriber communication problems (VoIP, DSL, etc.) provided to all ARC dealers.
American Two-Way
North Hollywood, CA (800) 821-8200 www.americantwoway.comMonitoring Services: Digital transmission, long-range radio, cellular, listen-in/two-way voice, GPS
Listings/Certifications: UL Burglar Alarms CVSU, Signal and Fire Alarms UUFX
Also: The inventor of two-way voice monitoring and largest patent holder in this field. As more and more cities require verification of an alarm before dispatching, our competitively priced audio verification monitoring solves this issue. In addition, with the medical alert (P.E.R.S.) market now exploding, our decades of experience in P.E.R.S. ensure your success in this field.
Anchor Alarm Center, Inc.
Suwanee, GA (678) 482-7211; (877) 482-7211 www.anchoralarmcenter.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration
Listings/Certifications: UUFX
Also: Dealer remote client, Internet, Palm Pilot, VRT, account notification - fax, e-mail, paging, text messaging, enhanced call verification, dealer subscriber billing, subscriber & zone forms provided for dealer.
AssureRite Ltd.
Westerville, OH (614) 436-7076 www.assurerite.comMonitoring Services: Digital transmission, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UUFX
Also: Remote access via Internet, account activity alerts via daily e-mails, dealer services (call answering/billing).
Atlas Security Service Inc.
Springfield, MO (866) 745-3137 www.alarmcontrolcenter.comMonitoring Services: Digital transmission, cellular, Internet, listen-in/two-way voice
Listings/Certifications: Burglary, Fire
Also: We provide dealer access to accounts, activity alerts, dealer reports.
AvantGuard Monitoring Centers
Ogden, UT (800) 950-3354 www.avantguardmonitoring.comMonitoring Services: Digital transmission, cellular, Internet, Listen-in/two-way voice
Listings/Certifications: UL 827
Also: With two UL-Listed Redundant Monitoring Centers located in Utah and Washington State, we excel in superior wholesale monitoring. We customize & brand our Web access for each individual dealer. We specialize in PERS monitoring. Other services include 3rd party billing, automatic mail reports, ECV, Internet monitoring.
AZ Security Control
Tempe, AZ (480) 752-7110 www.azsecurity.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: Factory Mutual (FM) Listing
Also: Complete dealer account administration through preprietary software. Too many features to list, see Web site.
Bays National Security
Tulsa, OK (888) 229-1883 www.since1883.orgMonitoring Services: Digital transmission, long-range radio, cellular, remote video, listen-in/two-way voice, off-site access control administration
Also: Answer calls in dealer’s name, daily activity reports, dealer funding - dealer retains ownership, monthly management support, account billing, end user technical support.
Care Monitoring Station
Louisville, KY (502) 371-3333; (800) 928-2459 www.caresecurity.comMonitoring Services: Cellular, listen-in/two-way voice
Listings/Certifications: National Award-Winning, GE Security Pro Dealer
Also: Account activity alerts via e-mail or fax, enhanced call verification, dealer call answering, e-mail of open/close reports, certified operators and licensed where required.
Central Dispatch, Inc.
Rolla, MO (800) 392-1310Monitoring Services: Digital transmission, cellular, Internet, remote video, GPS
Listings/Certifications: UUFX, Signal & Fire Alarm Equipment & Services Central Station
Also: Direct billing services, dealer access via Web, video patrols, daily history reports, tech support.
Central One
Boca Raton, FL (800) 310-1837 x5143 www.centralone.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: BP8552-1 CVSG (Burg/Mercantile), S4807-1 UUFX Fire Alarm Equipment & Services
Also: Remote Internet access real-time and web-enabled phones, receive reports by e-mail or Web access. Automatic caller ID on all signals in alarm history. Your own 800# 2-way voice and video alarm verification. Call answering service.
Central Station Services
Buffalo, NY (800) 225-3753 www.easternstatessentinel.com/central_station.htmMonitoring Services: Digital transmission, long-range radio, cellular, listen-in/two-way voice
Also: We accept most major formats. In addition to two-way audio & conventional monitoring, we offer Alarmnet, Uplink, AES long range radio, CCTV and alarm monitoring using Internet technology. We were one of the forerunners in the use of SIMS automation software. We offer free remote access to account information via Internet and PC Anywhere. We offer free optional daily-computerized reports of all alarm activations via fax or e-mail.
Centra-Larm Monitoring Inc.
Manchester, NH (800) 639-4068 www.centra-larm.com www.execucom.org www.startraes.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UL listed for Burglary and Fire, Government Secret Cleared Facility
Also: GPS Mobile Personal Security & Asset Tracking, remote access via Internet, WAP, enhanced call verification, 3rd party billing, answering service/back office, video verification.
CMS - Computerized Monitoring Services
Longwood, FL (800) 422-2712 #2 www.cmsn.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UUFX-Central Station (Signal and Fire Alarm Equipment and Services Protective Signaling Services)
Also: Eaccess - Internet, account activity alerts - fax, e-mail, dealer services, dealer billing, technical support.
CMS Monitoring, Inc.
Medford, NY (888) 289-2800 www.cmsmonitoring.comMonitoring Services: Digital transmission, long-range radio, cellular
Listings/Certifications: CVSU Residential
Also: We accept virtually all standard alarm transmission formats and long range back ups. We offer answering services, multiple forms of account activity notification as well as our free Internet based Dealer Access System and our Online Technical Library of installation manuals and programming sheets.
Code 3 Alarm Monitoring
Berkeley, CA (510) 843-7400 www.code3alarm.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration
Listings/Certifications: UL
Also: Nationwide alarm monitoring $3.00/account.
Consolidated Monitoring Ltd.
Edmonton, Alberta, Canada (877) 525-4109 www.consolidated.ab.caMonitoring Services: Digital transmission, cellular, remote video, listen-in/two-way voice
Listings/Certifications: ULC Level 2 fire/burglary certification
Also: CML takes pride in working on behalf of their installation dealers. We provide many customized services from reducing false alarms to specialized monitoring and billing services. CML offers remote access for report generating to account editing. E-mail notification, video surveillance, dealer-assisted advertisement, U.S. vs. Canadian exchange rates. All formats, two-way voice, cell backup with UpLink, Skyroute and AlarmNet-C. 30 years of monitoring experience. Trusted and dedicated to protecting lives and property.
Cooperative Response Center, Inc. (CRC)
Austin, MN (507) 437-2137 www.crc.coopMonitoring Services: Digital transmission, cellular, Internet, listen-in/two-way voice
Listings/Certifications: UL, IQ Certified, SIA Security Industry Association
Also: While still offering a personal level of medical monitoring found only in small central stations, CRC’s investment in technology delivers new-age functionality for medical alarm dealers. BOLD’s Manitou operating platform allows CRC to offer time- and cost-saving options, such as remote access to instantly view account information and activity. Cooperative Response Center, Inc. - focusing on the human side of technology.
COPS Monitoring
Williamstown, NJ (800) 367-2677 www.copsmonitoring.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: Burglary and Fire (Protective Signaling), Factory Mutual, IQ Certified
Also: We offer: redundant facilities in N.J. and Arizona; COP-A-Link Secure Internet-based dealer and subscriber access; COP-A-Fax alarm notifications, various e-mail reports, TeleMax (Dealer Emergency Messaging Center), direct billing options, electronic invoicing, dedicated account managers, dealer support dept., two-way voice is specialty, false alarm reduction procedures, supervised O/C and tests, and much more.
Counterforce Central Alarm Services
Forest Hills, NY (718) 575-3333 www.counterforcecentral.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, listen-in/two-way voice
Listings/Certifications: Burglary Central Station, CPVX, Mercantile - CVSG and Fire - UUFX, New York City Fire Department Approved
Also: Toll free numbers, weekly reports, 24/7 new account activation.
Counterforce USA
Houston, TX (866) 882-3872 www.counterforceusa.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration
Listings/Certifications: Burglary alarm system monitoring station, residential signal and fire alarm equipment and services, protective signaling services central station
Also: Dealer services, enhanced call verification, account activity report alerts, answering service, open & close reports (unsupervised or supervised), elevator entrapment, stairwell monitoring.
Crime Alert/Your Monitoring Center
San Jose, CA (800) 829-8877 x1704 www.crimealert.comMonitoring Services: Digital transmission, long-range radio, Internet, remote video, listen-in/two-way voice
Listings/Certifications: Fire Alarm Equipment & Protective Signaling Services (UUFX)
Also: We at Crime Alert/Your Monitoring Center can help you meet the demands of local police agencies by delivering mission-critical monitoring solutions such as Virtual Patrol video verification and ECV (Enhanced Call Verification). Crime Alert is U.L. listed and utilizes the latest GE MASterMind sofware in conjunction with powerful Dell OptiPlex enterprise systems technology, running dual-screen monitoring/video super station platforms.
Criticom International
Irvine, CA (800) 810-7574 Manasquan, NJwww.criticominternational.com
Monitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UL, Factory Mutual, IQ Certified
Also: Criticom is committed to providing personal high quality service to our customers. Criticom offers a wide range of services from MASweb, Masterweb, Fax & E-mail Capability, pager & text messaging, ECV, Billing, Answering Services, and Account Funding. Criticom is the leader in remote video & GPS solutions.
CSSS, Inc.
Anaheim, CA (800) 995-1489 www.central-station.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, off-site access control administration
Listings/Certifications: UUFX Central Station Monitoring, IQ Certified
Also: CSSS Inc. has been in business for more than 28 years, and provides the highest quality monitoring of any type of technology, with a team of professionals that is unmatched in the industry. We monitor all formats and specilize in active and reactive video monitoring and patrols. We have a triple-redundant computer system, electrical supply and our telephone lines are wired underground 625 ft. directly into the SBC central office.
Design Communications, Inc.
Little Rock, AR (800) 223-7727 www.designcommunications.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet
Listings/Certifications: CRZH National Industrial Security/CVSG Merchantile/UUFX Protective Signaling Central Station
Also: Answering service available, elevator call answering, dealer remote access, technical support to dealers, AlarmNet Central Station, DMP Internet Central Station.
Emergency 24
Chicago, IL (800) 827-3624 www.emergency24.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL, IQ Certified
Also: With a distinguished ranking in the security industry, EMERgency 24 provides high-quality innovative services including our Dealer/Subscriber Online Access, Enhanced Call Verification, E-mail Signal Notification and Video Monitoring. These are just some of the services that dealers and subscribers alike use to boost their alarm monitoring effectiveness. To learn more about our services, call the Sales Department today at 800/827-3624.
ESC Central, Inc.
Birmingham, AL (800) 268-3453 www.esccentral.comMonitoring Services: Digital transmission, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UL
Also: Detailed dealer/customer billing, answering service, mobile services; including Internet and wap access, account activity notification via fax, e-mail, and text messaging, ECV.
General Monitoring Services Inc.
Long Beach, CA (800) 576-0650 www.gmscentral.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UL, IQ Certified
Grand Central Station
Hayward, CA (800) 230-1654 x136 www.gcsmonitoring.comMonitoring Services: Long-range radio, cellular, remote video, listen-in/two-way voice, off-site access control administration
Listings/Certifications: Burglary Central Station, SIA, NFPA
Also: Remote access, account activity alerts, fax, pager enhanced call verification, video verification.
Guardian International, Inc.
Hollywood, FL (954) 926-5200 www.4guardian.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, off-site access control administration
Listings/Certifications: UL CPVX, CVSG, CVWW, UUFX, Factory Mutual, Palm Beach Fire, Boca Raton Fire, Delray Beach Fire
Also: Offering Enhanced Call Verification (ECV) reducing false alarms, MASLink for Dealers and customizable dealer services, UL runner response (regionally), certification, fire system design services, fax and pager alerts, Ozvision, remote video and remote access control via DSX.
Home Security - Management Co.
Stowe, VT (800) 933-4762 www.hsmc-ul.comMonitoring Services: Digital transmission, cellular, Internet
Listings/Certifications: Res - Burg, Fire - Commercial
Also: Dealer access via Internet & PPA, e-mail/fax activity reports, ECV, dealer billing, upload/download.
Huronia Alarm & Fire Security Inc.
Midland, ON, Canada (705) 527-9311 www.huroniaalarms.comMonitoring Services: Digital transmission, cellular, Internet, remote video
Listings/Certifications: Burglary Central Station, Fire Protective Signaling, Commercial Type Signal Receiving Center
Also: ECV, call answering, billing, remote video via Ozvision.
Infinity Monitoring Services Inc.
Elk Grove Village, IL (847) 879-7100Monitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: Central Station Fire, UUFX
Also: Internet monitoring provided by both DMP and Radionics, Video monitoring available.
iWatch Communications Inc.
Beaverton, OR (888) 646-0326 www.iwatchcomm.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration
Listings/Certifications: Central Station Fire UUFX
Also: MAStermind 6.16 w/webex and remote video. 2-Way interactive video and audio.
Knight Security Center
North Hollywood, CA (818) 765-2385 www.knightcenter.comMonitoring Services: Digital transmission, long-range radio, cellular, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UL Burglar Alarms CVSU, Signal and Fire Alarms UUFX
Also: Providing a whole host of monitoring and dealer support services for more than a quarter-century. Monitors all panels, all formats, all on 800 lines. Provides two-way voice monitoring, Knight Vision Video Monitoring, substantial product discounts at ADI, billing and collections services, online credit scoring, award-winning market materials, commercial leasing, funding, loans and numerous other services.
Marlin Central Monitoring
Kissimmee, FL (866) 589-0788 www.marlincentral.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: Central Station Burglary & Fire, SIA-certified
Also: Remote access for dealers and subscribers, video alarm event verification, video guard tour with one or two way voice applications, enhanced call verification, direct access for account activity reports.
Metrodial UL Central Station
Hicksville, NY (866) 900-METRO www.metrodial.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: UL 2050, UL CPVX - UL Central Station Burglary Alarm Systems, CVSG - UL Mercantile Burglary Alarm Systems, UUFX Protective Signaling Services, FDNY Approved, CSAA 5-Diamond Certified, FDNY Approved
Also: Internet access to subscriber accounts via secure Web site, Nextel and touch tone access for instant test results. E-mailed open/close reports. Advanced GPS monitoring. Alarmnet-A,C,M and Alarmnet-i. Nepro and DMP Internet monitoring. OzVision and Open Eye remote video monitoring. NYC fire monitoring. Redundant backup site in Michigan.
Michigan Monitoring service
Lathrup Village, MI (800) 876-5636 www.michmon.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, off-site access control administration
Listings/Certifications: UUFX, Factory Mutual
Also: Remote access, fax/e-mail account activity, IP monitoring, voice testing system. Michigan Monitoring has been in the forefront of IP based monitoring for many years, many IP technologies including Honeywell AlarmNet I and Bosch’s Netcom.
Midstate Security Co., Div. Of Intec Co.
Grandville, MI (800) 342-6485 x195, 197 www.inteccompany.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video
Also: 2 months free monitoring for all new or transferred accounts. No hidden cost. Free 7-day test signals. No charge for expansion zones. No setup fees. Online dealer access. Dealer activity reports. Major receives & formats including code alarm and Alarmnet radio. Technical support. Call for our low rates. Professional alarm monitoring 24/7.
Monitoring America Alarm Co-Op
Tulsa, OK (800) 879-1438 www.monitoringamerica.comMonitoring Services: Digital transmission, long-range radio, cellular, remote video, listen-in/two-way voice
Listings/Certifications: UL - UUFX, IQ Certified
Also: Customized services including answering incoming calls in your company name. Full redundancy with automatic fail over to redundant system. Internet access to account information with a Web browser. Automatic fax or e-mail of alarm activity daily, weekly or monthly. Stable business organization, we will never be sold. Our clients are our owners. Last year’s dividend paid back to our members $70,000.
Monitoring Partners
Delray Beach, FL (877) 929-2200 www.monitoringpartners.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UL
Also: Redundant Receivers, Redundant Self Checking T1 Service, ANI & DNS Verification on all Alarm Signals WebLink PC Secure Dealer Access from PC and Web-enabled devices, remote access for service technicians for account activity and status, dealer reports and alerts via e-mail and/or fax, account activity maintained indefinitely. Dealer services include answering services, billing and collection. Dealer Web link includes audio/video & alarm events.
Monitronics International Inc.
Dallas, TX (877) 289-0899 www.monitronics.netMonitoring Services: Digital transmission, long-range radio, cellular, Internet, listen-in/two-way voice, off-site access control administration
Listings/Certifications: Burglary & Fire; CVSA, UUFX, IQ Certified, CSAA Five Diamond Rating
Also: Online account reporting; account activity, e-mail & fax alerts; enhanced call verification; call answering, customer service and technical support in dealer’s company name; third-party billing; payment activity reports e-mailed or faxed.
National Alarm Computer Center
Irvine, CA (800) 482-9800 www.nacchq.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UL, Factory Mutual
Also: Message center, billing, interactive video monitoring.
National Monitoring Center
Aliso Viejo, CA (877) 353-3031 www.nmccentral.comMonitoring Services: Digital transmission, long-range radio, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UL, Factory Mutual
Also: Remote access to accounts, enhanced call verification (ECV), call answering (voice mail).
Nationwide Digital Monitoring Co.
Staten Island, NY (888) 356-7211 www.nationwidedigital.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: UL, UL/CPVX/CVSG/UUFX
Also: Nationwide offers free MasWeb online access to your accounts, unbeatable customer service, GE Mastermind Automation System, Sur-Gard System III & MLR 2000 Receiver Technology, AlarmNet-I, AlarmNet, Napco Net-link, OzVision, Sur-Gard T-Link, two-way voice, Internet IP monitoring, best switchover promotion in the country. Call for special rates. Peter Deck founder & President since 1979.
North West Alarm Service
Owings Mills, MD (410) 363-2111Monitoring Services: Digital transmission, cellular
Listings/Certifications: UUFX Fire
Paragon Monitoring Center
Albany, OR (866) 936-6648 www.wemonitor.orgMonitoring Services: Digital transmission, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: Full Service Fire Central Station UUFX, Protective Signaling Services, SIA; Oregon Licensed and Certified
Also: Specializing in small to mid-size dealers and all major formats since 1984. FREE dealer access to accounts, daily activity reports and customizable reports auto e-mailed or faxed. ECV and premise verification, standard. Auto-alerts for zone trips and specialized instructions handled automatically. Private telephone answering services available. Remote video monitoring via DVRs and Medical Two-Way specialized service.
Quick Response Monitoring Alarm Center
Cleveland, OH (800) 462-5353 www.quickresponse.netMonitoring Services: Digital transmission, cellular, Internet, remote video
Listings/Certifications: Protective Signaling, Five Diamond Certification CSAA
Also: Remote access to account information via Internet and cellular. Account activity alerts, enhanced call verification. Dealer services include call answering, billing in the name of dealer, sales tax collections and remittance, past due collections, automated credit card payments, automatic checking account deductions.
Rapid Response Monitoring Services
Syracuse, NY (800) 558-7767 www.rrms.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: UL CVSG, CRZH, UUFX, Factory Mutual, IQ Certified, New York City Fire Certified, and licensed in all states that require licensing for monitoring
Also: Now in a state-of-the-art, 40,000-sq.-ft. facility, Rapid Response is a UL, FM, and New York City Fire-certified national provider of wholesale electronic monitoring services. With expanded technology, services include advanced GPS monitoring, IP monitoring, integrated two-way voice monitoring and video monitoring.
SafetyCare, Inc.
Hackensack, NJ (866) 515-6869 www.safetycare.usMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: UUFX, Computer World Honors Award Laureate
Also: SafetyCare incorporates safety and security monitoring with a variety of other critical services. Monitoring is provided under both our Authorized Partners Program and as wholesale monitoring services. We also provide in-depth marketing materials and multimedia tools. SafetyCare also distributes leads and sales to our authorized partners. For more information, go to www.safetycare.us/AuthorizedPartners, call (866) 515-6869, or e-mail info@safetycare.us.
Scarsdale Security Systems, Inc.
Scarsdale, NY (914) 722-2200 www.scarsdalesecurity.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, Off-site access control administration
Listings/Certifications: UL, Factory Mutual, NY City Fire
Securion Central Control
South St. Paul, MN (800) 807-4853 www.securioncentralcontrol.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UL UUFX Signal and Fire Alarm Equipment and Services, Protective Signaling Services Central Station; Factory Mutual; CSAA 5 Diamond Central Station; IQ Certified
Also: Securion integrates industry-leading software, MASterMind with its internally developed dealer performance tools. Remote Internet/PDA/telephone access is available. Fully integrated two-way voice and PERS. We answer telephones in the dealer’s name. All this, coupled with outstanding service and response times (13 sec. average for 2005).
Security Associates International Inc.
Arlington Heights, IL (888) 571-7900 www.sai-inc.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration
Listings/Certifications: UL, Factory Mutual, IQ Certified
Also: WebNet Access system provides dealers easy access to day-to-day operational data including daily account reviews, account setup and testing, e-billing and automatic dealer service notifications. Customer Internet Access provides for subscriber account self-maintenance and an opportunity for the alarm dealer to increase recurring monthly revenue. SAI offers billing, answering service, 24-hour subscriber support center. Authorized Dealer Program including training, marketing support and more.
Security Central
Statesville, NC (800) 438-4171 www.security-central.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration
Listings/Certifications: UL, Factory Mutual
Also: Remote account access, billing services, technical support, answering service, dealer training.
Security Central
Norwalk, CT (800) 228-2974 www.ccianswers.comMonitoring Services: Digital transmission, long-range radio, cellular
Also: Dealer services.
Security Partners
Lancaster, PA (800) 551-7879 www.securitypartners.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: All UL, Factory Mutual
Also: Answering services, Internet access for dealers and subscribers to account information, activity, etc. NO virtual operators. Automatic load handling. Independent receiver numbers = caller ID match on all signals received.
Security Response Center
Sarnia, ON, Canada (800) 333-7726 www.src.netMonitoring Services: Digital transmission, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: ULC, IQ Certified
Also: Remote access to account information, account activity alerts, dealer services (call answering), technical assistance.
Sentinel Security and Communications
Buffalo, NY (800) 287-4120 www.sentinelsecurity.ccMonitoring Services: Digital transmission, cellular, Internet, listen-in/two-way voice
Also: Call answering services available, account activity alerts via fax and e-mail, dealer services including call answering and billing, and dealer remote access through dial-up and Internet.
SentryNet
Pensacola, FL (800) 932-3304 www.sentrynet.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: Burglary Central Station, Factory Mutual, All Operators are SIA-Certified
Also: Digital Monitoring, VR1 - two-way voice, NetConnect - Internet dealer access, Tech Center - dealer access via any telephone, Tech Messenger - messaging via any text-enabled device, Video Monitoring, Answering Service, Cellular and radio backup, IP Monitoring, subscriber billing, business consulting, back office solutions, and subscriber publications.
Southwest Dispatch Center
Richardson, TX (800) 683-6773 www.southwestdispatch.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, off-site access control administration, GPS
Listings/Certifications: CVSU, UUFX
Also: We provide Web access to account information from a desktop computer to PDA. Some of our more advanced services we offer include Video Monitoring from many different devices, Internet transmission signaling from over five different applications and one of the most advanced GPS monitoring facilities available. We have enlisted quality guard response in areas necessary and implemented ECV to reduce false alarms.
Superior Central Station, Inc.
McAllen, TX (956) 630-1414 800-873-6005www.superiorcentral.comMonitoring Services: Digital transmission, Long-range radio, Cellular, Internet, Off-site access control administration, Global positioning system (GPS)
Listings/certifications: UL Listing for fire, burglary, power failure, low battery, environmental controls and hold-up
Also: Customized customer and/or dealer response procedures; SECURED internet access to our in-house computer systems for account review; activity reports with identifiable users and zones; immediate faxing/e-mailing of account history; faxing/e-mailing activity report capability; digital alarm receiver 800 number; multi-format capability; system diagnostic monitoring; downloading available.
The Care Center
Dayton, OH (800) 860-4230 www.carecenter.ccMonitoring Services: Listen-in/two-way voice
Also: Exclusively two-way medical closed loop monitoring, medication compliance monitoring, instant incident reports, dealer tech support, Web-based medication and medical information storage.
The Command Center Inc.
Corona, CA (800) 660-0273 www.thecommandcenter.netMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice, GPS
Listings/Certifications: UUFX
Also: We provide monitoring for the service-oriented dealer. We use GE/MAS MasterMind monitoring software with the full suite of Web and reporting systems. We have Enhanced Call Verification programs, answering service and much more including multiple telephone providers from different central offices and a hot redundant disaster recovery site.
Total Monitoring Services, Inc.
Sacramento, CA (888) 610-4377 www.tmscentral.comMonitoring Services: Digital transmission, cellular, Internet, remote video
Listings/Certifications: UL, UUFX
Also: Masweb Internet access, custom dealer reports, answering service, dealer billing, event center, custom dealer brochures, custom dealer newsletters, marketing assistance, onsite service storage, automated/e-mail reports.
Unicom Protection
Rochester, NY (585) 461-6565; (800) 333-1830 www.unicomprotection.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, off-site access control administration
Listings/Certifications: UL, CSAA5 Diamond Center
Also: ECV, remote access, e-mail activity alerts, dealer devices, Web access, call answering.
United Central Station
Oyster Bay, NY (800) 645-6520 www.unitedcs.orgMonitoring Services: Digital transmission, long-range radio, cellular, Internet, listen-in/two-way voice
Listings/Certifications: UL
Also: Full service UL-listed Central Station - all formats - dealer access - auto test - will also provide dealer billing and collection services.
USA Central Station
Milford, CT (877) 222-8118 www.usacentralstation.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: UL, IQ Certified, SIA
Also: ECV, answering service, billing, Internet access to accounts.
USA Central Station Alarm Corp.
Port Chester, NY (800) 422-2300 www.usacentralstation.comMonitoring Services: Digital transmission, long-range radio, cellular, Internet, remote video, listen-in/two-way voice
Listings/Certifications: Burglary, Fire UUFX, Factory Mutual, IQ Certified, SIA
Also: ECV, answering service, dealer billing, Internet access.
USA Central Station Alarm Corp.
St. Paul, MN (888) 872-3640 www.usacentralstation.comMonitoring Services: Digital transmission, cellular, listen-in/two-way voice
Listings/Certifications: Fire, IQ Certified
Also: Remote Masweb access to accounts, AM notification via e-mail, dealer billing, answering service.
Westec InterActive
West Des Moines, IA (888) 947-8110 www.westecnow.comMonitoring Services: Digital transmission, Internet, remote video, listen-in/two-way voice, GPS
Also: Westec InterActive is the leading provider of intelligent business monitoring solutions with state-of-the-art monitoring centers that combine the latest in digital video surveillance technologies with unique interactive security and business management solutions. These solutions allow for an unprecedented level of remote safety and security, along with non-intrusive data-mining on sales transactions, customer traffic, line queue analysis, rich data analysis reports, and much more. Westec recently launched a new dealer program to offer Westec services via channel partners.
