In November The Monitoring Association (TMA) released its all-new training course for monitoring center operators, created to address the challenges of the 21st century.

“We are pleased and proud to launch our new Level 1 training course,” said TMA President Ivan Spector. “Education has long been one of TMA’s key values to our members and to the industry at large. It’s written into our mission, to advance the professional monitoring industry through education, advocacy and public safety relationships. This new course has been created by TMA volunteers and staff with vast experience in the industry and in training. We expect it to quickly be recognized as the gold standard in monitoring center operator training.”

The course is a manageable introduction to the industry through an absorbing, inspiring e-learning experience, TMA described. It features current best practices for online learning including micro-learning, narration, and audio and visual examples for those with different learning styles.

The modules are:

  • Module 1 – Introduction to the Monitoring Industry;
  • Module 2 – Technology;
  • Module 3 – Effective Communication;
  • Module 4 – The Monitoring Process;
  • Module 5 – False Alarm Prevention;
  • Module 6 – Industry Readiness and Monitoring Center Security;
  • Module 7 – Monitoring Center Operator Code of Excellence.

“The new Level 1 course is an excellent overview of, and introduction to, the industry,” said Jay Hauhn, TMA executive director. “The monitoring center operator is an integral part of the alarm monitoring process that keeps people and property safe. Our course is the foundation that operators need to successfully become part of that process.”

The state of Oregon has already accredited the new course for state licensing. Other state accreditation efforts are in progress and will soon follow. The course will be available in French and Spanish in 2018.

The new Level 1 course is available at The existing pricing for member companies will stay the same through January 19, 2018. Users who have the legacy Level 1 training in their transcript may upgrade to the new course version at no cost as long as the final exam has not been taken.

Contact technical support at or call 502-254-1506 (8 a.m. to 8 p.m. ET Monday through Friday) to receive this upgrade. General questions about the course should be directed to