All over the world right now, companies are scrambling to figure out how to accommodate the Center for Disease Control’s request for employees to work from home to prevent the spread of COVID-19. For some, this is a relatively simple transition — they can bring their laptops home, pop a squat on the couch and complete their workload remotely. But for those working in monitoring call centers, the transition to working from home isn’t so easy.
Typically, monitoring is not allowed outside of the operating room in UL-listed central stations. But with the threat of COVID-19, UL is making exceptions.