Open Options, a provider of access control solutions, announced the Connect Care App to provide customers with technical capabilities and personalized services via their mobile device. The new app establishes a digital version of a shared customer support model. It addresses the evolving needs of mobile-first, on-the-go security professionals for direct, always-on access to comprehensive resources and rapid assistance.

The new Connect Care App is an extension to Open Options’ existing Connect Care support. The Connect Care program reaches across four areas – technical, support, platform support, professional services and training – all working together to equip customers with what they need when they need it.

“The Connect Care App puts a number of valuable tools directly in our technicians’ hands with ease of access,’ said Michael Murphy, sales manager for Integrated Fire & Security Solutions (IFSS). “If the technician can’t find a solution within the app, they can immediately connect or chat with Open Options technical support directly through the app.”

The app offers another way for customers to directly access a team of experts for a quick resolution of challenges or issues. Designed specifically for system users of DNA Fusion, the app provides technical proficiency, education, documentation, personalized support services, media and live chat with Open Options on a smart device. This app is available at no cost for dealers, consultants and end-user customers to download and use on a daily basis.

Chuck O’Leary, president of Open Options, said, “Connect Care represents the next level in customer care, setting a new example for cooperation and collaboration across dealers, consultants and end-user customers with Open Options. We’ve invested heavily in our Connect Care program overall, and now we’re making it digital for a better customer experience. We strive to make it easier for customers and partners to gain access to information and support when they need it, no matter where they are.” 

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