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Home » central stations

Articles Tagged with ''central stations''

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Video Monitoring Today

Tying It All Together With Central Station Software

Central station software is crucial to today’s sophisticated video monitoring services.
Joan Engebretson
July 8, 2021
One Comment

Monitoring professionals discuss the benefits of different central station software options.


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Video Monitoring

Video Monitoring in the New Normal

After finding surprising success during the coronavirus pandemic, video monitoring professionals are preparing for an even bigger boom as the world returns to normal.
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Courtney Wolfe
July 1, 2021
No Comments

Last summer, we were already a few months into a pandemic-induced lockdown. Businesses everywhere were closing their doors, employees were working from home, and, luckily, most security professionals were considered to be ‘essential.’


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Allstate Immix

Allstate Security Manages Video Signal Traffic With Immix AI

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Courtney Wolfe
May 17, 2021
No Comments

The challenge that Allstate faced in entering this competitive space was how to effectively manage video signal traffic, known to cause much more frequent false and nuisance alarms, without disrupting the quality of service the company has always prided itself in providing to traditional monitoring customers.  


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NMC New website Logo
Digital Shuffle

NMC Unveils New Website to Amplify the User Experience

March 1, 2021
No Comments

National Monitoring Center (NMC) recently unveiled its new website, designed to support its strategic goal to provide an exceptional experience to dealers and integrators.


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ADS_Central_Station (1)
1-on-1 With a Winner

2020 Central Station Manager of the Year Jacqueline Brogan Leads With Honesty & Integrity

Jacqueline Brogan, 2020 Central Station Manager of the Year of Alarm Detection Systems, discusses how to communicate with your team to ensure a positive work environment.
January 13, 2021
No Comments

Jacqueline Brogan, central station manager at Alarm Detection Systems in Aurora, Ill., is The Monitoring Association’s 2020 Central Station Manager of the Year for her work in leading a team of more than 20 operators. She first joined the team in 2012 as an operator, then became a customer service representative in 2015. She returned to the central station in 2019 to take on her current position.


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REDUNDANCY

Central Station Monitoring Redundancy

Peter P. Giacalone
January 6, 2021
No Comments

Central station redundancy and its significance is essential to understand. A select group have maintained redundancy over the years, although UL hasn’t mandated redundancy until recently.


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Smart Home Monitoring

The Smart Home & Security

Thomas Nakatani
January 6, 2021
No Comments

Traditional security and the smart home are the same. There — I’ve said it. Our industry likes to see them as different, but for someone growing up now, without any preconceptions of alarm systems, they all just look like a lot of gadgets for the home.  So what does this mean for the smart home and traditional alarm monitoring?


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Editor’s Angle

Editor's Note: Out of Crisis Comes Opportunity

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Courtney Wolfe
January 6, 2021
No Comments

At last, 2021 is here — I can’t be the only one happy to leave 2020 in the dust! The year brought so many changes to the business of monitoring, our heads haven’t stopped spinning. With the COVID-19 pandemic, and the unemployment numbers that unfortunately came along with it, providing peace of mind has never been more important.


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Monitoring Today

Communication Trends in Central Stations

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Courtney Wolfe
January 1, 2021
No Comments

Communication — both with end users and emergency personnel — has always been an essential part of any monitoring business. The methods through which monitoring centers communicate, though, have become incredibly varied.


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New DICE

A Look Inside the New DICE

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Courtney Wolfe
November 5, 2020
No Comments

The DICE Corporation recently announced that it would be rebranding itself as “The New DICE” as a part of the company’s future roadmap, kicking off a multi-million-dollar investment in new technologies, products and services. A press conference the company hosted last week provided more details on the initiative.


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