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Home » Topics » Columns » Integration Spotlight

Integration Spotlight
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Daniel Tourtellotte Column Photo

Beyond Installation: Why Security Systems Integrators Must Think Like Advisors

Daniel Tourtellotte Bio Image
Daniel Tourtellotte
July 2, 2026

Being a strategic security advisor means connecting systems across video, access, alarm infrastructure, etc., leading with solutions rather than products, tapping into the end users’ operations and offering value-added services.


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Mary O’Sullivan - Integration Spotlight
Employee Retention

The Importance of Investing in Training

Mary O’Sullivan, manager of learning and development at PSA Security Network
Mary O’Sullivan
June 4, 2026

Reducing employee turnover can help companies safeguard their financial health. This article explores strategies for increasing retention.


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Drew Burch, director of sales and marketing, Pro-Tec Design

Stop Avoiding IT. Start Owning the Room.

Drew Burch, Pro-Tec Design
Drew Burch
May 7, 2026

By working directly with IT teams from the jump, not at the end of the process, security sales professionals can work to stop pesky data breaches before they happen — and get approval for security systems faster. 


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Zach Brackett

Future-Focused Design: Building Systems With Optionality, Not Predictions

Zach Brackett
Zach Brackett
April 2, 2026

Why using a “future-focused” design with optionality is better than a “future-proof” approach.  


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Katrina Gaer.png
Integration Spotlight

Retention Is Built in the First 90 Days, Not the First Offer Letter

Katrina Gaer
Katrina Gaer
March 5, 2026

What to do in the first 90 days after hiring technicians to boost retention. 


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Pauline Powell, sales manager of LONG Building Technologies
Integration Spotlight

From Seller to Strategic Partner: How Integrators Can Lead With a Consulting Mindset

Pauline Powell, sales manager of LONG Building Technologies
Pauline Powell
February 5, 2026

How security integrators can move from project sales to a consultative relationship.


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Integration-Spotlight.png

Gen Z Workforce Expectations

Mary O’Sullivan, manager of learning and development at PSA Security Network
Mary O’Sullivan
January 8, 2026

Younger professionals entering the field expect flexible work culture, purpose-driven roles and modern tech stacks like AI and mobile credentials — a major shift influencing employer branding and recruitment. 


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Integration-Spotlight.png

Project Management or Project Mayhem? How to Fix Job Handoff Chaos

John Arnold, security operations manager at ATS Integrated Solutions
John Arnold
December 4, 2025

Strong communication and accountability between sales, operations and service can turn handoff headaches into profitable, repeatable success. 


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Integration-Spotlight.png

The Leadership KPI No One Tracks: Decision Velocity

Marc Hauck, Vice President of Global and Strategic Programs at Allied Universal Technology Services
Marc Hauck
November 6, 2025

In security integration, speed isn’t just efficiency; it’s risk management. Every delayed decision potentially creates exposure, while every timely call builds trust. 


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Integration-Spotlight.png

Going Beyond the Checklist for Effective Cybersecurity

Andrew Chisholm, director, engineering at Paladin Technologies
Andrew Chisholm
October 2, 2025

Concrete steps to make sure both your cybersecurity stance and your customers are up to date.


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