As dealers are faced with upgrading large numbers of 2G customers, they must consider questions and complaints, future upgrades needed, and the ever-changing communications landscape when determining their approach.
The 2G communications sunset has already begun with reports of cellular carriers shutting down service of 2G towers (GSM and GPRS technology) in certain areas of the country. Many dealers have already been affected by these incidents — forcing them to upgrade customers as service is shut down.
DICE Corp., Bay City, Mich., held its 9th annual Users Group Conference (DUG’12) in Frankenmuth, Mich., August 6-8. Among the usual array of product enhancements and updates, this year’s conference focused on a few hot industry topics, as well as peer-to-peer discussions.
The “green movement” has permeated the security industry on a number of levels from corporate and internal sustainability initiatives to green products and customer offerings. Manufacturers, dealers and integrators are playing their part in the movement with everything from simple, cost-cutting initiatives to documented corporate sustainability policies. Motivations involve a combination of corporate responsibility, the bottom line, and the ability to do business with customers that require a commitment to reducing the carbon footprint.
Broadband service providers and wireless phone companies have entered the security market, with everything from self-installed, self-monitored systems to third-party monitored security systems and home control.
The home security market has been a rapidly changing environment over the past several years, with self-monitored offerings cropping up everywhere as well as a host of large, national cable companies coming into the picture with connected lifestyle services that include energy monitoring and home security. There have been moves from outsiders into the home security space before, with national and regional telecom and cable providers entering (and exiting) the marketplace, but the current market seems ripe for newcomers who can tap into their large, existing customer base and add on security, entertainment and energy management options to their customers’ existing bills.
The Alarm Industry Research & Educational Foundation serves as the research arm of the electronic life safety, security and systems industry, but what exactly does it do and how can the industry benefit from its projects?
The Alarm Industry Research & Educational Foundation (AIREF) represents the electronic life safety, security and systems industry, under the auspices of the Electronic Security Association (ESA). Since AIREF’s beginnings in 1977, foundation members have been focused on improving education in the alarm industry as well as conducting research that public safety officials can use to better protect and serve the community, and dealers, distributors, manufacturers and monitoring stations can use to increase acceptance of their products and improve public relations.