The role of the monitoring center operator has experienced several incarnations.

Though many projects have been proven with pilots and real-case deployments, artificial intelligence (AI) in the security industry is in the relatively early stages and its role in video surveillance is as varied as the vertical markets that implement it.

Networks have transformed over the years from disparate, hardwired systems to integrated multi-layered systems with a combination of hardwired and wireless access points, and an amalgamation of devices all going back to the same place.

On April 27, 1967, Dante Monteverde founded what is now EMERgency24 in Chicago.

The World Cup is one of the biggest international sporting events. Almost half of the world’s population tuned in to watch the month-long 2010 World Cup in South Africa, according to FIFA (Fédération Internationale de Football Association).

Though many alarm companies in the area have weathered hurricanes and other natural disasters before, it doesn’t make preparations any less urgent.

More homeowners and small businesses are installing surveillance cameras inside and outside their properties, and police departments across the country have taken notice.

SDM recently spoke with Richard Ginsburg, president and CEO of Central Security Group (CSG), Tulsa, Okla., a company that is ranked No. 9 on the SDM 100 Report for 2018. Ginsburg refers to CSG as the largest security company you hear from the least often, and that’s with good reason, SDM found. The company, which is celebrating its 45th anniversary this year, is laser-focused on providing the best customer experience possible to end users, along with consistent and reliable performance. 

This year’s Excellence Awards have a slightly different name as the newly branded TMA Monitoring Center Excellence Awards (formerly the CSAA Central Station Excellence Awards), but the awards — now in their 12th year —

Monitoring companies are not created equal. Each one has a unique approach, different focuses and specialties just like any other business.