Articles by Carol Enman

In nearly a decade we have gone from grainy black-and-white analog images stored on VCRs to high-quality, digital, streaming video viewed from anywhere in the world over a wired or wireless network and stored in a variety of ways.

Personal or business partnerships as well as customer relationships aren’t made overnight and don’t break up quickly or easily. If problems develop there are generally disagreements, discussions, demands or even pleading before we call it quits.

It wasn’t that long ago that the majority of the security industry said they’d never use the Internet because it wasn’t safe and couldn’t be relied upon. Some question its reliability today, yet POTS lines leave your home or commercial locations, go out to the Internet and come back to a POTS line for the final mile, jumping from POTS to the Internet along the route.

We’ve discussed the value of developing lists with your Customer Resource Management (CRM) tools. We talked about coding these lists by customer’s buying interests, the industry they’re in (such as education or healthcare), their security risks and other relevant information.

Marketing with your Customer Resource Management database is the next step in growing your sales.

Call centers in India with agents trying hard to speak English in their native accent are simply tough to understand! 

Companies set their sales revenues by needs or wants and these numbers generally rise year over year.

 When developing a site’s wireframe you have two choices: to do it on your own or to use a developer.  

I’ve noticed that many companies of all sizes in our industry don’t have a business plan, which is one and the same as having no growth plan.