The challenge that Allstate faced in entering this competitive space was how to effectively manage video signal traffic, known to cause much more frequent false and nuisance alarms, without disrupting the quality of service the company has always prided itself in providing to traditional monitoring customers.  

The card reader can and often should be a bigger part of the conversation between the security integrator and his customer.

In this era of do-it-yourself and monitor-it-yourself security, central stations must deliver more than deterrence to stay relevant to consumers.

Advances in surveillance video equipment and widespread availability of broadband connectivity such as DSL and cable modems have made possible a range of video monitoring options. How do these options impact a dealer’s operations? What is required to support them? How should they be priced? And how profitable are they?