customer experience | SDM Magazine

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Bold User Conference Focuses on Customer Experience

September 11, 2014

The 2014 Bold Users Conference was held at the Antlers Hilton Hotel in Colorado Springs, Colo., from August 5-7, 2014.

How to Find Success in the Residential Security Market

Savvy dealers such as Maggie George are combining today’s “wow” technologies with “wow” customer experiences to keep customers and gain new ones.

Heather Klotz-Young

August 14, 2014

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The key to success though is connecting your customer service to an outstanding customer experience and paying attention to those often overlooked details.

Protection 1 Wins Customer-Focused Call Center Week Award

June 26, 2013

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Protection 1 won the award for “Greatest Job Creating a Culture that Inspires World-Class Excellence” at the Call Center Week Awards, part of the 14th Annual Call Center Week June 10-14, 2013, in Las Vegas, Nev.

Success From The Inside Out

Over the past year, Protection 1 did an ‘internal rebrand’ — changing its processes and service from the inside out, resulting in a remarkable transformation that deserves recognition as an SDM 2011 Dealer of the Year Honoree.

Heather Klotz-Young

December 1, 2011

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Every year, Protection 1 sets an internal theme. In 2011, the theme was “Unstoppable,” which evolved from a paraphrase of a Thomas Edison quote that says, “If we all did the things we are capable of doing, we would literally astound ourselves,” describes Jamie Haenggi, chief marketing officer, Protection 1, Romeoville, Ill.

Items Tagged with 'customer experience'

ARTICLES

Bold User Conference Focuses on Customer Experience

How to Find Success in the Residential Security Market

Protection 1 Wins Customer-Focused Call Center Week Award

Success From The Inside Out

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