Central Stations monitor many things — all of them precious — from lives to pets to homes and businesses. As technologies evolve and end users expect more from their products, central station owners and managers are taking stock of what’s ahead for the monitoring sector of the industry. 

More important than the system installed is just about everything else, say end users regarding what they look for in an integrator. Of course, meeting a client’s needs has to do with the system: its capabilities and features; however, end users can find more than one integrator to install the same or similar system. 

Today at SecurityXchange in Park City, Utah, I had the chance to sit down with Matt Spencer, SecurityXchange’s founder and the chief operating officer of VerticalXchange, SecurityXchange’s parent company. We had a chance to discuss the event and its 10-year anniversary this year.