The Monitoring Association (TMA) announced the winners of the 2021 Monitoring Center Excellence Awards in a virtual presentation yesterday afternoon.

The Monitoring Association (TMA) announced the finalists for its 2021 Excellence Awards. 

The Monitoring Association (TMA) announced that General James T. Conway (Ret.) will deliver the opening keynote address at the association’s 2021 Mid-Year Meeting. 

Global security industry organizations ASIS International, the Electronic Security Association (ESA), The Monitoring Association (TMA), PSA Security Network and the Security Industry Association (SIA) have issued a joint statement regarding cybersecurity threats.

Launched in 2011 as a public-private partnership, TMA’s ASAP-to-PSAP service is designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs.

These awards recognize monitoring centers and their outstanding personnel who perform in the highest professional manner, demonstrating exceptional service to their customers and community. 

Jacqueline Brogan, central station manager at Alarm Detection Systems in Aurora, Ill., is The Monitoring Association’s 2020 Central Station Manager of the Year for her work in leading a team of more than 20 operators. She first joined the team in 2012 as an operator, then became a customer service representative in 2015. She returned to the central station in 2019 to take on her current position.

The Monitoring Association is holding a virtual town hall on Dec. 17 at 1 p.m. to discuss the upcoming Verizon and AT&T 3G sunsets.

The Monitoring Association continued its virtual OPS-TECH meeting on Nov. 17-18, focusing on technology and its applications in the monitoring industry.

Taking place virtually on the Whova app, the operations portion took place over the course of four days, featuring informational sessions, engagement activities, virtual vendor booths and a virtual lunch break.