The Monitoring Association (TMA) and SDM are pleased to announce the finalists for its 2024 Excellence Awards. This year, the awards competition received a total of 32 entries across five categories.

Co-sponsored by SDM, TMA’s Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

Listed in alphabetical order by company within each category, the finalists are:

Monitoring Center of the Year – Enterprise

  • ADT
  • Affiliated Monitoring
  • Rapid Response Monitoring 

Monitoring Center of the Year – SMB

  • Kimberlite
  • Per Mar Security
  • Stealth Monitoring 

Monitoring Center Manager of the Year

  • Jessica Lambert, AvantGuard
  • Claudia Torres, Rapid Response Monitoring
  • Erik Chalifour, TELUS Security 

Monitoring Center Operator of the Year

  • Esperanza Sena, ADT
  • Angelica Miranda, Affiliated Monitoring 
  • Brenda Eichfeld, COPS Monitoring 

Monitoring Center Support Person of the Year:

  • John Turner, ADT
  • Jennifer Acevedo, Affiliated Monitoring
  • John Balthrop, Stealth Monitoring

The purpose of the Monitoring Center Excellence Awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

SDM will publish a feature story on this year’s award winners in its August emagazine and online. Entries are judged by a volunteer judging panel appointed by TMA. The five winners will be announced at a virtual award ceremony presented on April 18 at 3 p.m. EDT. For past winners and more information, go here.