The Monitoring Association (TMA) seeks to hear from security alarm and monitoring service providers who have experienced call blocking in order to present information to the FCC. 

The Monitoring Association (TMA) onboarded its 63rd PSAP in the United States — the Metropolitan Nashville Davidson County Tenn. Department of Emergency Communications. Launched in 2011 as a public-private partnership, TMA’s ASAP-to-PSAP service is designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs.   

Underwriters Laboratories Inc. has concluded its investigation of UL Product Incident Report 2019MS-940, which was requested by Jeffrey Zwirn, president of IDS Research & Development. 

Nine years after its 2011 launch, The Monitoring Association’s (TMA) Automated Secure Alarm Protocol (ASAP) service is slowly — but surely — creeping into monitoring centers everywhere.

SureView Systems, a provider of physical security software automation, has developed a new API that will allow AI technology to seamlessly integrate to its Immix software suite to reduce the number of false or nuisance alarms that hit a central station operator queue.

National Monitoring Center (NMC) announced the hire of Mark Matlock as vice president of sales.

This year at TMA’s annual meeting in Napa Valley, I led a panel on telecommunication opportunities available through leveraging modern technologies while holding on and winding down older technologies to support legacy systems and communications.

COPS Monitoring, a provider of wholesale professional alarm monitoring services in North America, announced the migration of its Generations monitoring software platform to jBASE from ZumaSys.

Resideo Technologies Inc. launched the Resideo Home app, which will make whole-home monitoring possible for the four critical networks of the home — water, air, energy and security.

Hiring, training and staffing at a monitoring center comes with a host of challenges. Finding reliable, entry-level staff with the right personality profiles that are willing to work any shift, any day of the year is one.