Custom Alarm is a security company out of Rochester, Minn., that offers fire inspections, connected security, video surveillance, access control and interactive services. Melissa Brinkman’s father Leigh Johnson founded the company, and she came to work at the family business in 1998 after spending several years in management positions in the hospitality industry. She held various positions at Custom Alarm, from marketing, to sales manager, to customer services manager, before being promoted to CEO in 2014. Here, Brinkman talks about the company’s 50th anniversary, working at the family business, why she’s so passionate about customer service, staffing and more.
Advanced Security Systems, based out of California, is a family owned and operated security and alarm monitoring company that takes pride in its customer relationships. So when President and CEO Chuck Petrusha noticed customer service wasn’t where it should be, he enlisted the help of the Ritz-Carlton company to train his employees and redefine Advanced Security’s service values.
On Thursday, May 16, Guardian held the first ever company-wide town hall in its 69-year history to announce a brand refresh and reveal a new logo to its employees and their families and friends. In this exclusive SDM interview, Guardian President Bryan Cipoletti and Vice President of Marketing Kevin Bish discuss these changes, and what they mean for the future of Guardian.
In honor of Earth Day, SDM spoke with Morgan Cassidy, LEED Green Associate for ASSA ABLOY, Jonathan Pine, CEO and president of Renova, and John Burke, manager of regional communications for G4S, about the sustainability steps their companies have made.
Kentucky radio station WEKU-88.9 FM recently interviewed Jeremy Bates, president of Bates Security/Sonitrol of Lexington (SDM’s 2018 Dealer of the Year) about the security industry, trends and what it was like being named dealer of the year! Take a listen here:
Diebold Security added more than 30 new national and global commercial customers in 2013. Bill Fitzhenry, vice president of Commercial Sales for North America, Diebold Security, discusses what led to such growth and describes Diebold Security’s strategy going forward.
On October 16, 2013, Jay Hauhn, chief technology officer and vice president of industry relations at Tyco Integrated Security, was named the new president of the Central Station Alarm Association International. In this Q&A, Hauhn discusses two big projects he will take on as CSAA's new president, the biggest challenges our industry faces in the monitoring space and how CSAA can help, cooperation among associations and more.