Immix and Robotic Assistance Devices Inc. (RAD) announced plans to develop a strategic integration for real-time incident response.

This collaboration will explore the integration of RAD’s latest solution, SARA (Speaking Autonomous Responsive Agent), into the Immix platform, empowering security monitoring centers to leverage automation for incident escalation and response. Traditional security monitoring often relies on manual processes, which can introduce delays in response times and decision-making. The integration of SARA’s technology with the Immix platform is set to enhance operational efficiency by automating critical communication steps, ensuring that key stakeholders receive timely and relevant information during security events.

By combining the robust toolset available to monitoring centers utilizing the Immix platform with RAD’s intelligent conversational AI, security centers will be able to:

• Automate critical phone calls to escalate incidents, notify key stakeholders, and request input on incident resolution.
• Enhance decision-making by allowing recipients to ask SARA specific questions about the event—such as suspect descriptions, location details, relevant timestamps, or even the potential presence of weapons—leveraging metadata analysis.
• Improve operator efficiency through simultaneous escalations, reducing response times when every second counts.
• Ensure a consistent and customizable user experience, supporting security teams in making informed decisions while maintaining operational control.
• Better equip first responders with real-time insights before they arrive on-site, improving situational awareness and safety.

“This strategic integration goes beyond standard monitoring solutions — it’s about delivering actionable intelligence in real-time,” said Chris Brown, CEO, Immix. “By integrating SARA’s voice services into our platform, we’re enabling security teams to maximize efficiency and make faster, smarter decisions during critical incidents. The Immix Beyond Monitoring initiative was born to give our clients the most cutting-edge tools that can aid in delivering critical information to first responders and key stakeholders, SARA is the next generation of that critical communication.”

Steve Reinharz, CEO/chief technology officer, AITX and RAD, added, “SARA represents the next evolution in security automation, providing critical real-time insights and response capabilities. Immix has been a trusted name in security monitoring, and we are excited to collaborate on this innovative integration. By combining our AI-driven technology with Immix’s proven platform, we are helping security teams streamline incident management and improve outcomes in ways never before possible.”