Everon, a security integrator and provider of commercial security, video, fire and life safety solutions, ranked No. 3 on the 2025 SDM 100, promoted Jay Robertson to chief business operations officer, a newly created executive leadership role reporting directly to CEO Don Young. In this expanded position, Robertson will oversee Everon’s centralized, customer-facing operations along with the company’s core business support functions.

With more than 20 years of experience in the security industry — including with Protection 1, ADT, ADT Commercial and Everon — and a strong record of demonstrating customer ownership, Robertson will lead the business operations organization. This brings together Everon’s monitoring operations, customer care and retention, video solutions, shared services, product management and project management departments under a single, centralized operational leader.

This consolidation is designed to create greater speed, efficiency and operational agility to support Everon’s next phase of growth. By aligning these customer-impacting departments under a single leader, Everon is poised to create a more cohesive, end to end experience for its customers.

Additionally, Robertson’s organization will advance Everon’s strategic use of artificial intelligence to streamline operational workflows and elevate customer engagement. This includes automating high-volume processes to increase efficiency and ROI, and deploying advanced AI within Everon’s monitoring centers to support faster issue resolution, as well as enriched coaching and quality insights for frontline employees.

“Jay’s appointment marks an exciting and strategically important step in Everon’s evolution as a differentiated service provider and customer-centric security partner,” Young said. “By centralizing our customer-facing operations and critical business support teams under a single leader, we are building the operational foundation required to achieve greater agility, speed, and service consistency. Further supported by focused AI investment, Jay’s proven leadership will be instrumental in driving forward our commitment to delivering industry-leading operational excellence and exceptional value to our customers across the U.S.”

As part of Everon’s strengthened customer-centric strategy, Everon also welcomes Michael Forbes as senior director, customer care and retention to join the business operations team. Forbes, who began his career on the frontlines of Protection 1 in 2012, will play a pivotal role in driving operational excellence, enhancing customer satisfaction and building high-performing teams committed to delivering a world-class customer experience.