Monitoring Company Adjusts to Changes
â€œWe had a dealer meeting this year and last year and the biggest thrust was problems coming up with VoIP [Voice over Internet Protocol],â€ said Jim Osborne, president of the third party monitoring company.
One of the first steps that ARC took in response to a growing number of customers changing to VoIP, Osborne said, was to develop a letter for its dealers to give to customers, to explain the importance of keeping a phone line along with their options to ensure successful alarm signal transmission if the customer does have VoIP service.
ARC continues to offer its customers options from several manufacturers to ensure that alarm signals transmit successfully. In the future, Osborne said, â€œA substantial amount of traffic will be via the Internet. A lot of customers donâ€™t have computers and arenâ€™t looking at the Internetâ€¦but there are a lot that are going to. You have to adjust as you go along.â€