The initial verified response proposal, which called for both residential and commercial verified response but was later changed to commercial only, was crafted after an efficiency study called for by the city council noted that 97 percent of calls were false alarms, according to Rick Watson, Dallas police lieutenant.

“It’s a lot of time and it’s a lot of man hours responding to false alarms,” Watson said. In 2004, Watson estimated Dallas police expended approximately 47,000 man-hours answering burglar alarm calls.

By implementing commercial verified response, the city of Dallas will lose money from fines and fees each year, an amount that the city council estimates to be between $200,000 and $250,000 per year. Although the North Texas Alarm Association (NTAA) and others in the security industry estimate the amount to be even higher, the city council is more concerned with the time of police officers and the city believes it will save valuable man-hours by not responding to commercial burglar alarms.

Members of the NTAA, Security Industry Alarm Coalition (SIAC) and many business owners that packed the city council chambers on Dec. 14 are shaking their heads. “We were very disappointed that the city council would accept a proposal that was so strongly opposed by the citizens of Dallas that filled the city hall chambers,” said Chris Russell, NTAA president.

SIAC members, including Stan Martin, executive director of the coalition, said they tried to educate the Dallas city council on alternatives to verified response, including enhanced call verification, in hopes that the city council would not pass the proposal.

Dave Levinthal, staff writer at the Dallas Morning News who closely followed this story, estimates that more than 100 people were in the city chambers the day of the vote.

“The atmosphere on the day of the vote was such that there were many more people there against the council vote than there were for the council vote,” Levinthal said. “A dozen or more [people] against the vote went up and spoke to the council before the vote took place.”

But city council members were not to be swayed. According to Levinthal, the Dallas police chief and members of the city’s police associations backed up the verified response proposal.

“One of the largest issues in Dallas is the high crime rate that the city has, and in [the council members’] opinions, they wanted to free up more police resources to respond to crimes other than suspected burglaries,” Levinthal added.

The commercial verified response ordinance is set to take effect Feb. 1, although it will roll out in phases. Beginning in February, the city will stop issuing and renewing alarm permits to businesses. Those businesses with existing permits still will receive police response until their permits expire.

Alarm companies will need to hire private security guards or have businesses contract their own security guards to comply with the ordinance, Russell said.

“Currently there is no exception in the Dallas Alarm ordinance for any form of electronic verification,” he said. “Verification is accomplished by eye-witness verification of a crime in progress or a crime that has occurred.”

While this is the case currently, Mary Suhm, Dallas city manager, acknowledged that the city is working on electronic verification as a possibility. “The chief is supportive provided that the methodology of confirmation is reasonably reliable.”

Whether the ordinance will take effect when scheduled remains to be seen.

Other cities that have passed verified response include Salt Lake City, Las Vegas and Milwaukee.