Counterforce USA, Houston, a provider of alarm monitoring and response services to homes and businesses, was awarded Five Diamond Certification by the Central Station Alarm Association (CSAA), Vienna, Va. Of the approximately 2,700 central stations in the United States, fewer than 100 have achieved Five Diamond Certification.
To achieve the Five Diamond Certification, every Counterforce USA operator not only had to pass the Level 1 course, but also had to demonstrate proficiency in alarm verification, which helps reduce false alarms; proficiency in communications with the Public Service Answering Points such as the emergency 911 centers; knowledge of electronic communications equipment including radio; an understanding of the codes and standards of organizations such as the National Fire Protection Association and Factory Mutual, and proficiency in emergency preparedness under a wide range of scenarios.
