Field-Ready Home Tech Installers Dont Magically Appear: It Takes Training
Industry pioneer, mentor, residential tech expert and master educator, Heneveld takes great pride instead on spreading the word about something more basic – business. You can love the technology, sell and install the gee-whiz, but if you don’t have a business focus, you likely won’t succeed, contends Helen Heneveld. That’s at the core of her firm, Holland, Mich.-based Bedrock Learning, which provides comprehensive training solutions for home tech installers, sales, customer support, and other residential technology professionals. The bottom line is field-ready employees in the ever-evolving professionally-installed home technology sector.
In the industry since the 1980s, Heneveld says, “I was a dealer and installer. Now, with more than two decades under her belt, Heneveld boasts a myriad of training and curriculum experiences shared with many individuals, companies and associations. At Amherst Alarm, she says, “All go through the course; everyone learns; and all end up on the same page.” Beyond a bottom line with fewer call backs for the firm, “such learning strengthens their knowledge base” and the process shows that, at any home technology firm, well-trained staff can help smartHOME firms “expand into new areas such as home networking.”