Tyco Global Accounts, a provider of integrated security technologies and services, announced that the Tyco Global Center of Excellence (GCOE) received ISO 9001:2008 certification, a global standard that recognizes effective and efficient quality management systems. The GCOE, which provides pre- and post-sale support to select Tyco Global customers, is the first such program in the security industry to successfully achieve the prestigious designation, according to the firm.
The ISO 9001:2008 standard provides the GCOE with a proven framework for systematically managing its processes to ensure it consistently delivers products that exceed customer expectations. The center is the first worldwide engineering, application and program management center within Tyco to secure ISO certification.
“While we have always prided ourselves on providing exceptional quality in services and technology integration, this certification validates our outstanding level of commitment to our customers,” said Daryl Haga, director, Tyco GCOE. “We are a global organization with a centralized team that speaks 14 different languages and addresses various regional markets, so the certification process required significant effort and coordination. The Center was established in 2009, so this certification is even more noteworthy considering our young age. I am extremely proud of the commitment demonstrated by our team.”