Arecont Vision Costar, a provider of network-based video surveillance solutions, announced the first anniversary this month of its launch as a business unit of Texas-based Costar Technologies Inc. The new company has committed itself to the delivery of the surveillance industry’s best customer experience and to fully addressing ongoing customer needs and requirements.
“It’s been an exciting first year for Arecont Vision Costar,” said Shane Compton, chief engineering officer, Costar Technologies Inc., and general manager, Arecont Vision Costar. “All aspects of the company are focused on the three main pillars of our business, which are product quality and reliability, customer service and support, and delivering innovation in everything we do.”
The company marked its first anniversary with the launch of a new public website at https://arecontvisioncostar.com. Arecont Vision Costar launched on July 13, 2018, following the acquisition of the product portfolio, patents, trademarks and technology of the original Arecont Vision LLC. A majority of the employees at the time of the acquisition moved to the new company, and Costar has been adding key personnel in executive leadership roles and across sales, development, operations, customer support and other areas.
Significant investment has been made in new technology to improve the customer experience and increase operational efficiency, including the implementation of a NetSuite ERP system, a customer support portal powered by Zendesk customer service software, an updated partner portal and the new public website launched this week. Throughout this process, Arecont Vision Costar has been integrating and leveraging the wider resources of parent Costar.
“Arecont Vision Costar is a key component of Costar’s ongoing strategic planning,” said James Pritchett, president and chief executive officer. “The leadership and team members of the new business unit have come together quickly and are already making a big contribution to Costar and to overall customer satisfaction. We expect the entire company will continue to grow and expand our business and manufacturing capabilities thanks in part to what has already been accomplished.”
Costar Technologies Inc. is a publicly traded corporation headquartered in Coppell, Texas. Costar designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. In addition to Arecont Vision Costar, the company operates four other businesses: CohuHD Costar, Costar Video Systems, Innotech Security and IVS Imaging. The combined Costar product portfolio consists of video surveillance system software, cameras, NVRs and recorders, monitors, lenses, cables and other electronic accessories with manufacturing in the United States and around the world.
Arecont Vision Costar expanded its corporate operations from a single headquarters and manufacturing facility in Glendale, Calif. to three new locations over the past year. Many headquarters functions moved to a new collaboration and development center about one mile from the original facilities in Glendale. Manufacturing and warehousing operations were moved about 20 miles inland to the city of Duarte. When Costar added a new office facility located in Clovis in California’s Central Valley, Arecont Vision Costar opened a new Advanced Technology Center onsite. New showroom and demonstration facilities are also in planning.
Arecont Vision Costar continues international operations from company facilities in Dubai, UAE. Both sales and field application engineering team members are located in regional locations around the world, backed by a network of authorized manufacturer’s sales representatives and partners.
The Arecont Vision Costar Total Video Solution continues as the premier offering of the one-year-old business. The solution consists of a growing portfolio of ConteraIP megapixel cameras and made in the U.S.A. products that include MegaIP megapixel cameras, ConteraVMS video management system, cyber-secure ConteraWS web services and ConteraCMR cloud-managed video recorders. Company products are ONVIF compliant and feature advanced integration with third party offerings through the Arecont Vision Costar MegaLab program.