Paxton’s new Installer app officially went live today. The tool has been designed as a centralized platform giving installers and system administrators instant access to key information they need to install and manage Paxton products and solutions on the go.
“There are certain things, such as this pandemic, that happen outside of our direct control and where possible, I think it’s important to try to see the opportunity to do something fresh and different,” said Paxton Chief Executive Adam Stroud.
Paxton added its new Paxton Installer app to its 2020 agenda. The simple-to-use pocket tool provides digital access to Paxton’s Knowledge Base. Installers now have convenient access to up-to-date product specifications, technical documents, video installer instructions as well as answers to many FAQs right on their mobile device.
“At Paxton we are always looking for opportunities to improve the service and information we provide to our valued installers and their customers,” Stroud said. “Saving them time and making their working lives more convenient is why we have invested in developing the new Paxton Installer app.”
To make life simple on site for its installers, Paxton designed the app’s search functionality with a seamless experience in mind. Individual product information can be accessed within seconds via the app’s built in bar code scanner. Installers will also be able to direct dial Paxton’s expert technical support team and find a list of local distributors to make sourcing products and receiving installation advice quick and easy.
“We have an ever-growing library of content about our products and solutions,” Stroud said. “Finding the right information when you need it can often be a challenge. Making this easier for our installers has been one of the key objectives of the new app. You will be able to simply scan or search for your product, and all the information is right there for you. In addition, the app gives you immediate access to our vast knowledge base that is used by our own customer support team.”
Another benefit of the app for installers is the ability to favorite link documents for quick access, and share information with co-workers or end users via email, text, Airdrop or WhatsApp. All documents and videos are also available offline as they are downloadable within the app. This makes it possible to access information when internet access is a problem.
“I am very pleased we have invested in the development of this app to make things simpler and efficient for installers,” Stroud said. “Watch this space as we have much more planned for it in the future!”
Watch a video to learn more at https://bit.ly/35gOOGP.