The Milestone Systems Americas technical support team has extended its hours of operation. Now Milestone partners on the U.S. East Coast, Eastern Canada and Brazil will have access to technical support two hours earlier, beginning at 7 a.m. ET.

Milestone has also adjusted its hours of operation in the Americas. Milestone technical support for partners is now open for business beginning at 4 a.m. PT, a full two hours earlier than the previous opening time of 6 a.m. PT. The Milestone technical support team will continue to close at 5 p.m. PT.

“This move is very much in line with our service philosophy,” said Steffin Burton, senior manager, technical support, Milestone Systems. ”Our goal is to have the best technical support in our industry, and that means offering service hours when it’s most convenient for our partners and customers.”

In line with the Milestone policy of taking the necessary time with callers, a significant way to head off issues and reduce calls is through the use of Milestone Care, a complete service and support program that takes care of the Milestone XProtect open platform video management system (VMS) throughout its lifetime. Depending on business needs, users may choose between various levels of service.

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