Customer service - Articles - Page 3

End User Perspective on Systems Integrators

End users speak out! They want long-term partnerships with integrators, which place the relationship above the product.

September 1, 2013

More important than the system installed is just about everything else, say end users regarding what they look for in an integrator. Of course, meeting a client’s needs has to do with the system: its capabilities and features; however, end users can find more than one integrator to install the same or similar system.

Are Central Stations the Center of the Alarm Universe?

Central stations — and professional monitoring — continue evolving to keep the industry relevant. SDM investigates where that evolution will take us.

Heather Klotz-Young

August 2, 2013

Over the centuries, humans’ knowledge of the “center of the universe” has evolved.

Is Your Customer Service Driving Your Customers Away?

Carol Enman

August 1, 2013

Call centers in India with agents trying hard to speak English in their native accent are simply tough to understand!

The Ambassador from Alarmnia

Dave Engebretson

April 15, 2013

Recently I have started watching a show on the Travel Channel called “Hotel Impossible.” The star is Anthony Melchiorri, a hyper fellow who helps old hotels freshen up their look, straighten out their personnel, and increase their bookings and profits.

People & Technology Converge to Drive Growth for Contava

Derek Rice

March 5, 2013

Visit the website for Edmonton, Alberta-based systems integrator Contava, and you’ll probably notice three things. First, the company is very IT-focused. Second, there seems to be an equally (if not more) intense focus on customer service and satisfaction. And third, the company is growing, as evidenced by the jobs posted on the site.

CEDIA 2012

ADI Hosts Skills Challenge, Customer Event, and Camaro Giveaway

September 6, 2012

At CEDIA 2012, ADI gives booth visitors a chance to participate in the ADI Skills Challenge competition. ADI will also host a special customer appreciation event and give attendees the opportunity to enter for a chance to win two Chevy Camaros.

Pelco’s Big Promise: 24-Hour Shipments, No Fee 90-Day Return Policy

Heather Klotz-Young

August 10, 2012

Pelco announces quick delivery and the ability to return product with no questions asked, giving dealers the flexibility they need.

Protection 1 Putting Technology Work in Customer Service

May 26, 2011

“If FedEx knows where your package is, we should be able to tell you where your technician is,” said Jamie Haenggi, chief marketing and customer experience officer at Protection 1. With that line of thinking, Protection 1, Romeoville, Ill., ranked the second largest electronic security company in the United States in the SDM 100, announced the nationwide launch of Tech Tracker^sm, a service that notifies customers when a service technician is on the way, to growing customer accolades.

Winsted’s Custom Division Achieves ISO 9001 Certification

February 3, 2011

Winsted Corporation, Minneapolis, Minn., a worldwide provider of technical furniture solutions, announced it achieved the ISO 9001:2008 Quality Management System Certificate from the International Organization for Standardization (ISO).