Joan Engebretson

More than half (56 percent) of Americans have smartphones today, according to the Pew Internet & American Life Project. And that number most likely is higher among people who have security systems.

One in every five security dealers among SDM’s subscribers participate in an authorized dealer program. Security dealers join dealer programs for a variety of reasons. One of the most important is brand.

Central station automation software is becoming increasingly sophisticated, often adding functionality similar to what has been pioneered in other industries. For example, scripting capability built into new central station software prompts operators to ask the right questions in much the same way that “wizard”

Security dealers will need to rethink their decisions about certain fire alarm notification appliances as the result of new code changes. 

When an earthquake hit the eastern United States in August 2011, public safety answering points (PSAPs) in multiple states were inundated with 9-1-1 calls.

 Sales presentation software not only can help dealers prepare proposals and track marketing campaigns — its benefits can extend throughout dealer operations. 

Relaxed code requirements should make it easier than ever to use alternate communications formats for commercial fire panels, but how quickly will the industry follow?

Video monitoring is becoming increasingly popular — but standards have not kept pace. Central stations have had to rely on themselves to determine the best way to handle dispatches, voice-down capability, operator training and other key elements of video monitoring.

Some customers have assets such as artwork or computers that deserve special protection. Rather than relying only on motion detectors and door/window contacts, these customers may opt to add additional sensors to help secure these valuable items.

Don’t learn the hard way what not to do on an outdoor perimeter installation. We asked integrators to share some of the mistakes they’ve made or seen others make that reduced profitability and to discuss how those mistakes could have been avoided. (Not to put anyone on the spot, we didn’t ask integrators to specify whether it was their own company or another that goofed.)