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John Tschohl, the internationally recognized service strategist, is founder and president of the Service Quality Institute in Minneapolis. Described by USA Today, Time, and Entrepreneur as a âcustomer service guru,â he has written several books on customer service and has developed more than 26 customer-service training programs that have been distributed throughout the world. Johnâs monthly strategic newsletter is available online.
Now, more than ever, organizations are looking for ways to motivate their employees to be more productive. The volatility of the economy is forcing organizations in every industry to look for ways to do more with less. The question is: What will motivate your employees?
