Start Early Nurturing Monitoring Center Employees for Best Results

CSAA Excellence Award winning Central Station of the Year, Diebold Inc., describes its approach of nurturing monitoring center employees through training, development and retention initiatives.

Bob Carfolo

January 17, 2012

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Monitoring center employees are a security provider’s most valuable resource for protecting clients’ enterprises, assets, people and customers. That’s why it’s so important for providers to ensure employees are committed to their jobs and motivated to deliver exemplary customer service.

Strong cyber security is needed at all levels of a security company’s operations, but none more so than in the central station. Whether offering alarm signaling, remote managed services, live video monitoring — or all three, plus more services — it is critical that your infrastructure, procedures and employees are impervious to a breach.

Transitioning from a few PoC deployments to AI-based Surveillance implementations at scale can be challenging. Infrastructure, management and processes may all need radical transformation to ensure the most robust and cost-effective system and workflows.

SDM Magazine

2019 July

As the cover asserts,security systems integration work is in demand from all corners of the market, giving 2019 Top Systems Integrators boundless opportunities in traditional systems as well as on fast-growing hosted/managed security solutions.

Also in June, insight on how to choose a thermal camera, "Rethinking Keypads for Better Access Control", and much more.

Check back throughout the month for new content!

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Bob Carfolo

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Start Early Nurturing Monitoring Center Employees for Best Results

SDM Magazine

2019 July