As many of you know in December 2016 we sold Atrion, a $156 million integrator, and I planned to retire. However, I found out I wasn’t ready for the sunset quite yet. I continued my active engagement with organizations like PSA Security, NSCA, CompTIA and Channel Partners. I was also able to spend time consulting with some amazing leaders.

Last month I shared with you a story about an experience I had visiting a hotel and the impact it left on me. The experience provided me with an important perspective about what the “ultimate client experience” is and how companies who live it, can achieve it.