Paul Cronin is a facilitator of excellence at CroninCorp and serves on the boards of several industry vendor and partner advisory councils. Paul’s consulting services help integrators accelerate growth and create a culture that embraces change. Connect with Paul on LinkedIn or contact him at Paul@cronincorp.com.

How Cyber-Certain Are You?

Paul Cronin

November 1, 2018

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Currently I am at the helm of a managed service provider.

Creative Ways of Finding Technical Security Talent

Paul Cronin

September 4, 2018

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As many of you know in December 2016 we sold Atrion, a $156 million integrator, and I planned to retire. However, I found out I wasn’t ready for the sunset quite yet. I continued my active engagement with organizations like PSA Security, NSCA, CompTIA and Channel Partners. I was also able to spend time consulting with some amazing leaders.

Customer Service

Living the Ultimate Client Experience

You Can’t Achieve It, Unless You Live It!

Paul Cronin

July 2, 2018

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Last month I shared with you a story about an experience I had visiting a hotel and the impact it left on me. The experience provided me with an important perspective about what the “ultimate client experience” is and how companies who live it, can achieve it.

Providing the Ultimate Client Experience

You Need to Live It to Achieve It

Paul Cronin

June 1, 2018

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You have heard the old adage, “Treat people the way you want to be treated.” That isn’t the ultimate client experience; it needs to be, “Treat people the way they want to be treated.”

How to Use Conflict to Foster Leadership in Your Security Business

Paul Cronin

May 1, 2018

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Conflict is an unwelcome disruption, and in a team or department it can quickly spread, causing damaged relationships, lower productivity, lower morale and even business failure.

Storytelling for Successful Security Sales

Paul Cronin

April 2, 2018

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I use storytelling in my Leadership Challenge Workshops and I find it very effective for delivering a message.

Collaborative Partnerships Key to Success

Be the One Back to Pat

Paul Cronin

March 1, 2018

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What once was clearly defined as separate market segments, products and services is now a blurred line that requires solution providers to think differently as they prepare to take on the challenges of being more than what they are prepared to be.

Security Partnerships Take Work to Succeed

Paul Cronin

February 1, 2018

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Why is it that so many companies in the technology industry refer to everyone they work with as their partner?

Shifting to Consultative Security Sales

Paul Cronin

January 1, 2018

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Here are a few steps that I found helped me shift our sales team from account managers to consultative sellers.

Marketing a Good Investment for Security Dealers

What Would You Do with Free Money?

Paul Cronin

December 1, 2017

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Implementing a marketing strategy is a long-term play. It takes two years to really see the full return of the investment and as business leaders we need to stay the course. You will see a major impact on sales over time, but it will start slowly.

Strong cyber security is needed at all levels of a security company’s operations, but none more so than in the central station. Whether offering alarm signaling, remote managed services, live video monitoring — or all three, plus more services — it is critical that your infrastructure, procedures and employees are impervious to a breach.